(1261) Crisis Service Coordinator

Job Description

The position provides Service Coordination for individuals served by the Crisis Support Team in Williamson and Burnet Counties. The Crisis Service Coordinator provides urgent care to individuals of all ages who have diagnoses of Intellectual Developmental Disability (IDD) or Autism who are currently residing in the community or are imminently transitioning to the community from institutional care. This care is provided in an effort to reduce the potential for the individual’s loss of a community living arrangement (with family, independent living, group home, etc.) due to behavioral and/or psychiatric symptoms that are placing them at risk. Duties include providing Service Coordination to all individuals on this intensive caseload, which is limited to 10-15 at a time for up to 90 days, during which transition plans are made to assure that ongoing service needs continue to be addressed through related programs/funding streams.

The Service Coordinator position provides services through assessment of needs, development of service plans, facilitating service linkages and monitoring for their effectiveness, provision of crisis intervention/prevention supports and the delivery of advocacy services. The ability to work with families and sensitivity to various cultural differences is critical. The ability to establish relationships within the agency to establish needed supports, as well as with external agencies and inter-agency work to accomplish objectives is essential for this position. The purpose for the position is to empower individuals, within their families or support systems, to live effectively in their communities by being supported to achieve life goals and to have the additional skills and resources needed to promptly and effectively address the individual’s needs for support in the future. The Crisis Service Coordinator provides these services during critical periods of behavioral or psychiatric symptom exacerbation and then seeks to assure that appropriate services are identified for crisis prevention following Crisis Support Team services. The service coordinator will participate in interagency planning and CRCG meetings to assist in bridging gaps in services and avoid duplication in services in the communities where individuals receive services. SC has a decision making ability when using Code 11, MAC coding.

The service coordinator position requires frequent use of initiative and independent judgment; assertive, professional intervention; frequent in person contact with individuals, families and service providers and the ability to work with a team. The ability to learn quickly to provide services independently in the community is essential. The ability to coordinate services of the Crisis Support Team, with the assistance of the supervisor, is critical. The service coordinator must be able to enter progress notes and treatment planning in electronic medical records (as trained). While work hours are generally 8-5, some flexibility may be needed to meet the needs of families outside this timeframe occasionally. Must be able to maintain a driving record acceptable to the agency’s insurance carrier (in order to utilize agency vehicles to perform services in the community). Job responsibilities are conducted in accordance with HHSC Principles and Medicaid requirements.

This position also provides support to individuals who have diagnoses of IDD or Autism who are not being served by the Crisis Support Team, as assigned by supervisor (.25 FTE).

CityRound Rock
CountyWilliamson County
CredentialsMinimum Qualifications: A bachelor’s degree with a major in social, behavioral, or human service field including, but not limited to: psychology, social work, medicine, nursing, rehabilitation, counseling, sociology, human development, gerontology, educational psychology, education, or criminal justice. Must have a valid Texas Driver's License.

Preferred Qualifications: The following are preferred qualifications for this particular position: master’s degree, at least one year of service coordination experience providing services in community programs, work or life experience supporting individuals who have diagnoses of Intellectual Developmental Disability and/or Autism, knowledge of relevant community resources, experience in supporting individuals in recovery who have behavioral health needs, experience with Medicaid programs, and bilingual (English/Spanish or ASL).

Salary Amount$17.13/hr
Closing DateOpen until filled
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