(1672) Customer Service Representative – Floater

Job Description

The CSR floater is a full time position that provides customer and financial related duties primarily in Round Rock but not limited to other surrounding counties if needed. The floater must be mobile and travel to center assigned. The floater must be able to contact and schedule appointment with clients regarding completion of forms, collection of documents, and updating expired financials. Must be able to work independently on reports and show accountability of work completed. The floater is also responsible for providing a variety of clerical, secretarial and receptionist duties as needed. These duties include, but are not limited to, (1) answering the phone in a courteous and helpful manner, (2) greeting clients and families, (3) completing financial reviews, discussing insurance related questions, (4) entering documents in electronic medical record, (5) completing reports and meeting productivity measures. This position must have the ability to work at various work stations and interact in a professional manner with other CSR’s, agencies, and individuals we serve. The floater must attend supervisory meetings, attend orientations requested by centers, and meet expectations held by Bluebonnet.

CityAreas as Assigned
CredentialsMinimum Qualifications: High school diploma or GED; ability to organize workspace and activities using initiative; follow oral and written instructions; must be able to learn how to input information into an electronic health record; ability to stay calm and focused in a fast-paced environment; must be able to multi-task and work with clients, families and staff utilizing tact and diplomacy; must be able to work collaboratively with other members of the adult, child/youth, crisis, intake and respite units and contractors. Must have a valid Texas Driver's License.

Preferred Qualifications: Front desk and experience with financials in a behavioral health setting preferred. Bilingual in English/Spanish highly preferred. Knowledge of insurance company processes preferred.

Salary Amount$14.42/hr
Closing DateOpen until filled
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