Under the supervision of the Director of Business Operations, the Patient Account Representative (PAR) is responsible for following patient accounts through the entire billing process from entry of services, to billing of services, through follow up of outstanding balances. The PAR is a key member of improving and maintaining Bluebonnet Trails Community Services’ (BTCS) revenue cycle management.
The Patient Account Representative will assist individuals entering into services with insurance by obtaining required prior authorizations for physician, counseling services, Early Childhood Intervention (ECI) services including physical and occupational therapy, and Autism services, including applied behavioral analysis (ABA) therapy. Throughout the length of an individuals’ care, the PAR will maintain continued authorizations as needed for our Behavioral Health, Autism, Early Childhood Intervention, Substance Use and other specialty programs.
Within the role, the PAR will ensure individual’s accounts are worked efficiently and effectively, goals are met, work is achieved and issues and results are communicated. Through review and management of client’s aged receivable accounts, the PAR will monitor overdue accounts, notify individuals of delinquent accounts, and assist individuals in making payments through one time payments or payment plans. Patient Account Representative will ensure individuals maintain and stay up-to-date with their chosen payment plans.
The PAR will perform various administrative functions for individual’s accounts, such as recording address changes and updating insurance as they are informed. Returned client statements for delinquent billing addresses will be maintained by the PAR, this includes reporting of totals returned, reaching out to individuals for updated addresses, and submitting adjustments as needed for unable to obtain addresses.
The position will create and support efficient revenue cycle processes that ensure the continuance of quality patient care, fiscal stability, and the enhancement of the centers’ image while achieving organizational goals consistence with the organization’s stated mission. The Patient Account Representative will assist in special projects as the need arises.
|Credentials||Minimum Qualifications: Requires a minimum of a high school diploma or GED. At minimum, 2 years of experience in collections. Experience in telephone techniques, negotiation skills, and basic math skills. Strong communication and computer skills. Must have a valid Texas Driver’s License.|
Preferred Qualifications: Experience in healthcare administration, health finance, or related field. Bilingual would be preferred in this role. Knowledge of health insurance practices for prior authorizations in all or some of Mental Health, Substance Use, Physical and Occupational therapies, and Autism services. Experience with payment collections, knowledge of E&M codes, and experience working with insurance companies.
|Closing Date||Open until filled|