Crisis Hotline: 1-800-841-1255    |    Appointments or Services: 1-844-309-6385

(1084) IDD Service Coordination Supervisor

Job Description

The Service Coordination Supervisor is responsible for supervising all routine service coordinators as well as unit Subject Matter Experts (SMEs). This includes all hiring activities, providing direction on all client needs such as crisis, casework issues and/or provider issues. Supervisor will assist staff on resolving complaints or conflicts; follow-up on all complaints or conflicts per agency procedure and supervisor direction. Supervisor will provide initial and ongoing training of service coordinators; monitor and track service coordinator performance expectations, including those requirements set forth by HHSC per the Texas Administrative Code. Supervisor will provide unit assistance in the Director’s absence. Supervisor may also provide some service coordination for assigned individuals when unit vacancies are a factor. These responsibilities will entail some travel between agency sites.  If the supervisor is bilingual, supervisor will also be responsible for assisting with translation.

The Supervisor must demonstrate an ability to interact effectively and maintain positive relationships with a variety of agency personnel, both interagency and in the community. This is necessary for satisfactory performance in this position.  Sensitivity to and appreciation of various cultural differences is needed.  Job responsibilities are conducted in accordance with HHSC Principles, HCS and Texas Home Living Evidentiary Principles and Medicaid requirements including the General Revenue program and Community First Choice.

The Service Coordination Supervisor will ensure all individuals in services are assigned and seen routinely to ensure services and supports are in place to meet their needs. All individuals in crisis and transitions in care will need to be staffed weekly and followed through to all required updates in person centered planning. SC Supervisor may participate in interagency planning and CRCG meetings to assist in bridging gaps in services and avoid duplication in services in the communities where individuals receive services. SC Supervisor has a decision-making ability when using Code 11, MAC coding.

Location: Williamson and Burnet Counties

Salary: $29.54 – $32.42/hr

*Range of salary subject to applicable differentials listed below*

Applicable Differentials:

$1.00/hr Master’s degree

$0.75/hr Bilingual

$1.00/hr Advanced Licensure

Why join our team?

BTCS Values our team members and believes it is important to reward and compensate our team members for their contribution to our success. BTCS offers competitive salaries, an excellent benefits package and generous leave accruals.

Medical Insurance: Through BlueCross Blue Shield, we offer comprehensive medical coverage for you and your eligible dependents with access to network and non-network health care providers. Coverage for employees and eligible dependents begins on the first day of the month following 60 days of employment.

Dental Insurance: Through Dental Select, we offer two coverage plans for dental care, to include preventative, basic and major services. Coverage for employees and eligible dependents begins on the first day of the month following 60 days of employment.

Vision Insurance: Through BlueCross BlueShield, we offer vision coverage to include discounts on everyday vision needs, such as eye exams and glasses and/ or contacts. Coverage for employees and eligible dependents begins on the first day of the month following 60 days of employment.

Prescription Plan: Through BlueCross BlueShield, we offer discounts on generic, preferred or brand-name drugs as well as non-preferred drugs at pharmacies or through a convenient home delivery program. Coverage for employees and eligible dependents begins on the first day of the month following 60 days of employment.

Flexible Spending Accounts: Optional pre-tax contributions for medical reimbursement and dependent care plans.

Retirement Plans:
401A: Through this governmental plan, we offer a 7% match to employee contributions.
457/403(b): Through these governmental plans, employees may contribute pre-tax earnings for retirement. Employees may participate on the first day of employment.

Sponsored Insurance:
Life Insurance: Through Dearborn National, we offer basic life insurance of $5,000. Optional supplemental coverage, as well as spouse and eligible dependent policies, are available to purchase.
Long Term Disability/ Accident/ Critical Illness Insurance: Through Dearborn National we offer optional insurance coverages at a competitive rate. Coverage for employees and eligible dependents begins on the first day of the month following 60 days of employment.

Family and Medical Leave: Job protection to provide care related to a child’s birth or adoption, or for yourself or a family member’s serious health condition.

Employee Assistance Program: Through Alliance Worksite Solutions, we offer a no cost, confidential employee assistance program as a resource to resolve personal, family, financial and legal problems for employees and their dependents.

Professional Development: Joining Bluebonnet Trails is about joining a culture of inclusiveness, collaboration, trust, and the invitation and expectation to have a voice. Bluebonnet offers employees the opportunity to participate in professional development that is skill based and offers continuing education courses to enhance knowledge and performance via online courses and instructor led webinars.

Additional Perks:
– Employee Referral Awards
– Licensure Supervision
– Licensure Renewal Fee Reimbursement
– Public Service Loan Forgiveness Programs
– Educational Leave
– Competitive Pay Differentials for Applicable Positions

CityRound Rock, Williamson and Burnet Counties
CountyBurnet County, Williamson County
CredentialsMinimum Qualifications: A bachelor’s or advanced degree from an accredited college or university with a major in a social, behavioral, or human service field, including but not limited to psychology, social work, medicine, nursing, rehabilitation, counseling, sociology, human development, gerontology, educational psychology, education, and criminal justice. Must have experience providing IDD Service Coordination/Authority function experience, knowledge of person-centered planning, crisis response models and local community resources. Must possess excellent attention to detail and high level documentation skills. Demonstrated ability to use good clinical judgment and be calm and effective in a fast-paced setting. Must meet Bluebonnet Trails MHMRC driving requirements and maintain approved driving status throughout employment. Must have a valid Texas driver’s license and maintain approved driver’s status throughout employment.

Preferred Qualifications: Experience working as a BTCS subject matter expert/lead service coordinator; at least 1 year of experience in caseload supervision and management of a large team. Bilingual. Master’s Degree. Experience with SmartCare and Munis reports.
Salary Amount$61,443 - 67,434/year
Closing DateOpen until filled
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1009 North Georgetown Street
Round Rock, Texas 78664

For Appointments or Information:

24-Hour Crisis Hotline:

Bluebonnet Trails Community Services as a recipient of Federal Transit Administration (FTA) grant dollars either directly from FTA or through the Texas Department of Transportation (TxDOT), will comply with the Title VI of the Civil Rights Act of 1964 (42 U.S.C. 2000d), the U.S. Department of Transportation implementing regulations, FTA Circular 4702.lB, and TxDOT PTN requirements as specified in Master Grant Agreement, and State Management Plan. Our Title VI Plan can be viewed here: Title VI Plan 2023-2026

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