Crisis Hotline: 1-800-841-1255    |    Appointments or Services: 1-844-309-6385

(1425) Customer Service Representative

Job Description

Who we are: Bluebonnet Trails is a nonprofit that has been providing community services since 1997. Over the past two decades, services have expanded to include resources for autism, early childhood intervention, substance addiction, primary health care and more. Bluebonnet Trails currently serves eight counties.

Why Bluebonnet Trails? Simple. Our vision is health and fulfilled lives and our mission is the continuation of shaping and investing in a system of care valued by our communities, designed to improve the health and independence of the persons we serve.

About the role: The Customer Service Representative provides a variety of clerical duties which include, but are not limited to, answering phone calls, greeting clients and families, checking in clients (virtually or in person), scheduling appointments, insurance verification, completing financial reviews, processing payments (payment plans and copays), data entry, completing reports and providing productivity measures. Within this position, you are responsible for the coordination of provider appointments and managing their schedules along with providing reminder calls to clients. This position works with various workstations and interacts with a variety of individuals and agencies and works in collaboration with all medical and clinical teams within Williamson County.

Who you are: An individual who is passionate about helping others, hard-working, honest, and personable. A team-player, go-getter, jack of all trades and an out of the box thinker. One who can handle a fast-paced environment and remain calm under pressure. You also have a High School diploma or GED, a valid Texas Driver’s License, knowledge of Microsoft applications, initiative, diplomacy, as well as organizational and time management skills. You must also be comfortable collaborating with an array of individuals including but not limited to adults, children/youth, those in crisis as well as intake and respite units.

Has at least one year of experience within a medical, hospital or LMHA setting and have working knowledge of medical insurance as well as fluent in English and Spanish.

So many Perks!

  • Medical/Dental/Vision/Life insurance
  • 401k
  • EAP
  • 11 Paid Holidays including one Floating Holiday!
  • Excellent PTO

Plus, we’re awesome.

So, what do you think? If you’ve made it this far, then we’re excited to meet you too

Location: Round Rock

Salary: $17.83 – $20.72/hr

Applicable Differentials:

$0.75/hr Bilingual

$1.00/hr 2 yrs with BTCS

$1.00/hr Specialty

CityRound Rock
CountyWilliamson County
CredentialsMinimum Qualifications: Must have valid Texas driver’s license and maintain approved driving status throughout employment. High school diploma or GED; ability to organize workspace and activities using initiative; follow oral and written instructions; must be able to learn how to input information into an electronic health record; ability to stay calm in a very fast-paced environment; must be comfortable working with clients and families in crisis; must be able to work collaboratively with other members of the adult, child/youth, crisis, intake, respite units and contractors. Must be fluent in English and Spanish. Must have a valid Texas driver’s license and maintain approved driver’s status throughout employment.

Preferred Qualifications: Experience in a person-centered medical, hospital or LMHA setting with an emphasis of working at the front desk and completing financial assessments is highly preferred as well as knowledge of both commercial and government insurance processes.
Salary Amount$37,086 - 43,098/year
Closing DateOpen until filled
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1009 North Georgetown Street
Round Rock, Texas 78664

For Appointments or Information:

24-Hour Crisis Hotline:

Bluebonnet Trails Community Services as a recipient of Federal Transit Administration (FTA) grant dollars either directly from FTA or through the Texas Department of Transportation (TxDOT), will comply with the Title VI of the Civil Rights Act of 1964 (42 U.S.C. 2000d), the U.S. Department of Transportation implementing regulations, FTA Circular 4702.lB, and TxDOT PTN requirements as specified in Master Grant Agreement, and State Management Plan. Our Title VI Plan can be viewed here: Title VI Plan 2023-2026

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