Crisis Hotline: 1-800-841-1255    |    Appointments or Services: 1-844-309-6385

(1557) Youth and Family Service Manager *Internal Applicants Only*

Job Description

This leadership position serves as the Youth & Family Services Manager for Behavioral Health Services in Guadalupe, Caldwell, and Gonzales Counties under the supervision of the Director of Youth & Family Mental Health Operations.  Bluebonnet Trails Community Services’ mission is to enhance personal growth through a valued system of care designed to improve the health and independence of the persons we serve. The Services Manager gets to provide clinical support, oversight and supervision to the clinic’s team of Routine and Intensive Case Managers, Youth & Family Counselors, and oversight of the provision of services to youth and family in Guadalupe, Caldwell, and Gonzales Counties. Case Managers and Counselors provide direct services to individuals living with mental illness, and their families, both in the clinic and in the community.

The person in this position requires an aptitude for working with people who have behavioral health or mental health diagnosis.  This position also requires knowledge of psychotherapeutic medications as well as evidence-based practices and contraindications in the promotion of recovery for individuals with severe and persistent mental illnesses.  This position requires knowledge and skills in assessment, collaborative person-centered recovery, differential diagnosis as well as wellness and recovery-oriented systems of care.

Under the supervision of the Director of Youth & Family Mental Health Operations, the Y&F Services Manager is responsible for the overall clinical operations of the mental health clinic for children services including supervision of personnel and budget, and management of case managers’ schedules and caseloads.  Case Manager supervision includes ensuring appropriate scheduling, accurate data entry, and appropriate service provision.  The person in this position is also responsible for hiring, onboarding, ongoing supervision, and termination recommendations. Monthly documented supervision, and monthly documented team meetings, are required. Y&F Services Manager is responsible for keeping staff updated with the most current trainings to fulfill their positions. This position requires an aptitude for working with people in a medical setting that requires site consultation and assessments/treatment recommendations frequently throughout a workday.

The position will assist in ensuring that programs adhere to contractual and agency guidelines. This position is one discipline of a multidisciplinary team and will be working closely with the individuals and families they serve and as a consultant to other staff. In addition to direct service provision, the person in this role may be asked to supervise other providers, engage in program development, or develop special projects.  The person in the position will also provide support to the entire behavioral health clinic as Manager on Duty (MOD) at least one day per week.

As Services Manager, the person in this position will role-model and coach in person-centered language, case conceptualization skills, crisis intervention skills, ethical decision-making, appropriate boundaries, successful achievement of expectations and self-care.  The Service Manager will also be responsible for coaching behavioral health case managers and crisis providers during recovery team meetings and supervision to 1) consider application of various skills training curriculums, 2) review completed Person Centered Recovery Plans using the associated audit tools, 3) facilitate self or peer-review of progress notes using the Progress Note Audit Tool, 4) promote self-care by allotting time for discussion and review of articles, audio/video clips and/or books on this subject, 5) assess for the need of and promote further professional development by initiating and arranging training opportunities with the Director of Youth & Family 6) work to improve outcome measures, job performance and clinical care by using data and reporting systems (including performance outcomes, achievement/service hours,  collaborative documentation and personal leave reports). In addition to these tasks, the Services Manager will provide support to case managers and crisis providers on topics such as engagement, identifying barriers and solutions to meeting achievement expectations and coordinating and/or providing coverage of caseloads as needed.  The Services Manager will provide direct feedback and clarification to/from the Director of Youth & Family, as needed, as well as notify the Director of Youth & Family and/or other appropriate parties if any potential risks or concerns surface.

The person in this position will work closely with the Director of Youth & Family and the local Center Director in implementing integration of Behavioral Health programs and other existing and developing community services and stakeholders.

Location: Guadalupe, Caldwell, Gonzales

Salary: $30.03 – $32.78/hr

Applicable Differentials:

Bilingual $0.75

Master’s Degree $1.00/hour

Clinical Licensure $1.00/hour

Why join our team?

BTCS Values our team members and believes it is important to reward and compensate our team members for their contribution to our success. BTCS offers competitive salaries, an excellent benefits package and generous leave accruals.

Medical Insurance: Through BlueCross Blue Shield, we offer comprehensive medical coverage for you and your eligible dependents with access to network and non-network health care providers. Coverage for employees and eligible dependents begins on the first day of the month following 60 days of employment.

Dental Insurance: Through Dental Select, we offer two coverage plans for dental care, to include preventative, basic and major services. Coverage for employees and eligible dependents begins on the first day of the month following 60 days of employment.

Vision Insurance: Through BlueCross BlueShield, we offer vision coverage to include discounts on everyday vision needs, such as eye exams and glasses and/ or contacts. Coverage for employees and eligible dependents begins on the first day of the month following 60 days of employment.

Prescription Plan: Through BlueCross BlueShield, we offer discounts on generic, preferred or brand-name drugs as well as non-preferred drugs at pharmacies or through a convenient home delivery program. Coverage for employees and eligible dependents begins on the first day of the month following 60 days of employment.

Flexible Spending Accounts: Optional pre-tax contributions for medical reimbursement and dependent care plans.

Retirement Plans:
401A: Through this governmental plan, we offer a 7% match to employee contributions.
457/403(b): Through these governmental plans, employees may contribute pre-tax earnings for retirement. Employees may participate on the first day of employment.

Sponsored Insurance:
Life Insurance: Through Dearborn National, we offer basic life insurance of $5,000. Optional supplemental coverage, as well as spouse and eligible dependent policies, are available to purchase.
Long Term Disability/ Accident/ Critical Illness Insurance: Through Dearborn National we offer optional insurance coverages at a competitive rate. Coverage for employees and eligible dependents begins on the first day of the month following 60 days of employment.

Family and Medical Leave: Job protection to provide care related to a child’s birth or adoption, or for yourself or a family member’s serious health condition.

Employee Assistance Program: Through Alliance Worksite Solutions, we offer a no cost, confidential employee assistance program as a resource to resolve personal, family, financial and legal problems for employees and their dependents.

Professional Development: Joining Bluebonnet Trails is about joining a culture of inclusiveness, collaboration, trust, and the invitation and expectation to have a voice. Bluebonnet offers employees the opportunity to participate in professional development that is skill based and offers continuing education courses to enhance knowledge and performance via online courses and instructor led webinars.

Additional Perks:
– Employee Referral Awards
– Licensure Supervision
– Licensure Renewal Fee Reimbursement
– Public Service Loan Forgiveness Programs
– Educational Leave
– Competitive Pay Differentials for Applicable Positions

CityGuadalupe, Caldwell, Gonzales
CountyCaldwell County, Gonzales County, Guadalupe County
CredentialsMinimum Qualifications: A Bachelor’s degree from and accredited college or university with a major or equivalent course work for a major in a social, behavioral, or human service field and knowledge of mental illness. At least 3 years of management experience.
Must meet BTCS driving requirements and maintain approved driving status throughout employment.
Valid Texas driver’s license in good standing required. Must have excellent oral and written communication skills.

Preferred Qualifications: A Master’s degree from an accredited college or university with clinical license, or pursuing clinical licensure (i.e., LMSW/LCSW, LPC-Associate/LPC, LMFT-Associate/LMFT).

Clinical licensure as an LCSW, LPC, LMFT, or Phd. Additional licensure as a Texas board approved supervisor to provide clinical supervision to LMSW, LPC-I, or LMFT-A licensees seeking advance licensure. Five years experience, with at least two of those years providing case management services to individuals with mental illness in an outpatient setting. Bilingual preferred.
Salary Amount$62,462 - 68,182/year
Closing DateOpen until filled
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1009 North Georgetown Street
Round Rock, Texas 78664

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Bluebonnet Trails Community Services as a recipient of Federal Transit Administration (FTA) grant dollars either directly from FTA or through the Texas Department of Transportation (TxDOT), will comply with the Title VI of the Civil Rights Act of 1964 (42 U.S.C. 2000d), the U.S. Department of Transportation implementing regulations, FTA Circular 4702.lB, and TxDOT PTN requirements as specified in Master Grant Agreement, and State Management Plan. Our Title VI Plan can be viewed here: Title VI Plan 2023-2026

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