Crisis Hotline: 1-800-841-1255    |    Appointments or Services: 1-844-309-6385

(1809) Care Coordinator

Job Description

The Care Coordinator collaborates with mental health case managers, substance use providers, intellectual and developmental program service coordinators, primary care physician offices, and other internal and external service providers to promote coordinated care for persons and families in services. This position is based primarily from home and conducts most work through phone calls and tele-video sessions. At the discretion of the Director of Care Coordination, the position may require center-based office assignments.

The Care Coordinator utilizes the Bluebonnet Trails Community Services (BTCS) electronic health record to monitor key health indicators and other dashboard information, such as referrals, missed appointments, crisis episodes, and more. The Care Coordinator links individuals and families to healthcare providers, supports follow-up with internal and external providers, conducts routine assessments and surveys, recommends necessary interventions, and facilitates recovery planning.

The Care Coordinator provides culturally responsive and trauma-informed services. The position works within and promotes an integrated holistic model for healthcare at BTCS, which is a Certified Community Behavioral Health Clinic.

The Care Coordinator is connected to a core clinical team to serve approximately 250-300 people. The clinical team may serve more than one county and include more than one BTCS program. Therefore, this position requires an aptitude for researching and connecting with a variety of local resources across a multi-county area. Individuals served by the Care Coordinator may have routine or intensive psychiatric, substance use, developmental or co-occurring needs.

This position reports directly to the Care Coordination Supervisor.

CityRemote; clinic-based as needed
CredentialsMinimum Qualification: Bachelor’s degree in human services field. Minimum of 6-month case management / service coordination experience. Must have a valid Texas Driver’s License. Must be willing to work a flexible work schedule to accommodate the needs of individuals and/or their families. Must have skills and experience using integrated computer database programs to access files and document services and the ability to organize and prioritize work assignments.

Preferred Qualifications:
• At least 1 year of case management/service coordination experience
• Bilingual in Spanish or American Sign Language
• Experience working in the mental health field and/or Local Mental Health Authority
• Master’s Degree in a human services field
Salary Amount$17.63 - $19.63/hr
Closing DateOpen until filled
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Bluebonnet Trails
Community Services
1009 North Georgetown St.
Round Rock, Texas 78664

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