Crisis Hotline: 1-800-841-1255    |    Appointments or Services: 1-844-309-6385

(2018) Director of Service Coordination

Job Description

The Director of Service Coordination reports to the Director of Intellectual and Developmental Disability (IDD) Services and is responsible for the efficient and effective delivery of IDD Service Coordination services within the following programs:  General Revenue; Community First Choice; Texas Home Living and Home and Community Based Services.  The position supervises all IDD Service Coordination Supervisors and is responsible for ensuring the IDD Service Coordination Program adheres to policies, procedures, billing requirements, state contractual requirements, and Texas Health and Human Services Commission (HHSC) best practices.

This role brings leadership experience as a successful team builder with a history of achieving measurable quality outcomes, customer satisfaction, regulatory compliance, and financial stability. The Director of Service Coordination will handle complaints, return calls to individuals, legally authorized representatives (LARs), family caregivers, and others as requested. The position also provides consultation, guidance, direction, or intervention in crisis situations, as needed.

Other functions include participating in Contract Accountability and Oversight annual reviews, corrective action planning, continuous quality improvement workgroups, partnership meetings, and Compliance Reviews by HHSC or BTCS Quality Management.

The position is responsible for developing and maintaining effective internal and external relationships. In partnership with the entire Bluebonnet Trails Community Services leadership team and staff, this position is responsible for promoting the Vision, Mission and Values of the Center.

Location: All BTCS Service Areas; Bastrop, Burnet, Caldwell, Fayette, Gonzales, Guadalupe, Lee, and Williamson Counties

Salary: $38.43 – 39.43/hr

Applicable Differentials:

$1.00/hr Master’s Degree in Human Services

Why join our team?

BTCS Values our team members and believes it is important to reward and compensate our team members for their contribution to our success. BTCS offers competitive salaries, an excellent benefits package and generous leave accruals.

Medical Insurance: Through BlueCross Blue Shield, we offer comprehensive medical coverage for you and your eligible dependents with access to network and non-network health care providers. Coverage for employees and eligible dependents begins on the first day of the month following 60 days of employment.

Dental Insurance: Through Dental Select, we offer two coverage plans for dental care, to include preventative, basic and major services. Coverage for employees and eligible dependents begins on the first day of the month following 60 days of employment.

Vision Insurance: Through BlueCross BlueShield, we offer vision coverage to include discounts on everyday vision needs, such as eye exams and glasses and/ or contacts. Coverage for employees and eligible dependents begins on the first day of the month following 60 days of employment.

Prescription Plan: Through BlueCross BlueShield, we offer discounts on generic, preferred or brand-name drugs as well as non-preferred drugs at pharmacies or through a convenient home delivery program. Coverage for employees and eligible dependents begins on the first day of the month following 60 days of employment.

Flexible Spending Accounts: Optional pre-tax contributions for medical reimbursement and dependent care plans.

Retirement Plans:
401A: Through this governmental plan, we offer a 7% match to employee contributions.
457/403(b): Through these governmental plans, employees may contribute pre-tax earnings for retirement. Employees may participate on the first day of employment.

Sponsored Insurance:
Life Insurance: Through Dearborn National, we offer basic life insurance of $5,000. Optional supplemental coverage, as well as spouse and eligible dependent policies, are available to purchase.
Long Term Disability/ Accident/ Critical Illness Insurance: Through Dearborn National we offer optional insurance coverages at a competitive rate. Coverage for employees and eligible dependents begins on the first day of the month following 60 days of employment.

Family and Medical Leave: Job protection to provide care related to a child’s birth or adoption, or for yourself or a family member’s serious health condition.

Employee Assistance Program: Through Alliance Worksite Solutions, we offer a no cost, confidential employee assistance program as a resource to resolve personal, family, financial and legal problems for employees and their dependents.

Professional Development: Joining Bluebonnet Trails is about joining a culture of inclusiveness, collaboration, trust, and the invitation and expectation to have a voice. Bluebonnet offers employees the opportunity to participate in professional development that is skill based and offers continuing education courses to enhance knowledge and performance via online courses and instructor led webinars.

Additional Perks:
– Employee Referral Awards
– Licensure Supervision
– Licensure Renewal Fee Reimbursement
– Public Service Loan Forgiveness Programs
– Educational Leave
– Competitive Pay Differentials for Applicable Positions

CityAll Locations; Within Service Area
CountyBastrop County, Burnet County, Caldwell County, Fayette County, Gonzales County, Guadalupe County, Lee County, Williamson County
CredentialsMinimum Qualifications: Bachelor’s degree in human services field; 3+ years management experience. Must have working knowledge of service coordination functions for at least 2 years.

Preferred Qualifications: 5+ years’ experience in the management and supervision of programs equivalent to GR community service coordination and/or Medicaid Waiver programs; current experience in accessing resources to person’s served; person and family-directed planning processes; familiarity of service coordination TAC rules and performance contract for Authority Functions; Master’s level degree.
Salary Amount$79,934 - 82,014/year
Closing DateOpen until filled
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1009 North Georgetown Street
Round Rock, Texas 78664

For Appointments or Information:

24-Hour Crisis Hotline:

Bluebonnet Trails Community Services as a recipient of Federal Transit Administration (FTA) grant dollars either directly from FTA or through the Texas Department of Transportation (TxDOT), will comply with the Title VI of the Civil Rights Act of 1964 (42 U.S.C. 2000d), the U.S. Department of Transportation implementing regulations, FTA Circular 4702.lB, and TxDOT PTN requirements as specified in Master Grant Agreement, and State Management Plan. Our Title VI Plan can be viewed here: Title VI Plan 2023-2026

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