Under the supervision of the 988 Quality Management Specialist, the 988 Quality Management Specialist will work directly with the 988 Project Manager, 988 Clinical Manager and program staff to support the implementation and success of the 988 National Suicide Prevention Lifeline project. This position will support the distribution and use of accurate data for this project. This position will support the development of documentation which can demonstrate the call information and metrics related to calls received by the 988 Backup Answering Center. This data may include metric data, staffing, caller demographics, caller suicide experiences, call outcomes, and referrals. Data will be collected for each call to inform the monthly HHSC reporting requirements. This report will be developed and supplied to the BTCS 988 Quality Management Specialist as well as the Development and Monitoring Team to help identify significant trends in the data. This position will support the development of call target status reports which may be used in case staffing, staff supervision, training and team building activities.
This position will participate in requested activities to promote quality assurance and network operations. As a member of the Quality Management Team at BTCS, this position will participate in both internal and external auditing processes. This position will support continuous quality improvement activities and will strive to enhance and support a culture of quality at BTCS. This position requires a flexible workday and a person able to work both independently and collaboratively, internally, and externally within the system of care.
This position is remote with opportunities to travel as needed.
Location: Remote within the BTCS service area, with onsite work as needed.
Why join our team?
BTCS Values our team members and believes it is important to reward and compensate our team members for their contribution to our success. BTCS offers competitive salaries, an excellent benefits package and generous leave accruals.
Medical Insurance: Through BlueCross Blue Shield, we offer comprehensive medical coverage for you and your eligible dependents with access to network and non-network health care providers. Coverage for employees and eligible dependents begins on the first day of the month following 60 days of employment.
Dental Insurance: Through Dental Select, we offer two coverage plans for dental care, to include preventative, basic and major services. Coverage for employees and eligible dependents begins on the first day of the month following 60 days of employment.
Vision Insurance: Through BlueCross BlueShield, we offer vision coverage to include discounts on everyday vision needs, such as eye exams and glasses and/ or contacts. Coverage for employees and eligible dependents begins on the first day of the month following 60 days of employment.
Prescription Plan: Through BlueCross BlueShield, we offer discounts on generic, preferred or brand-name drugs as well as non-preferred drugs at pharmacies or through a convenient home delivery program. Coverage for employees and eligible dependents begins on the first day of the month following 60 days of employment.
Flexible Spending Accounts: Optional pre-tax contributions for medical reimbursement and dependent care plans.
Family and Medical Leave: Job protection to provide care related to a child’s birth or adoption, or for yourself or a family member’s serious health condition.
Employee Assistance Program: Through Alliance Worksite Solutions, we offer a no cost, confidential employee assistance program as a resource to resolve personal, family, financial and legal problems for employees and their dependents.
Professional Development: Joining Bluebonnet Trails is about joining a culture of inclusiveness, collaboration, trust, and the invitation and expectation to have a voice. Bluebonnet offers employees the opportunity to participate in professional development that is skill based and offers continuing education courses to enhance knowledge and performance via online courses and instructor led webinars.
|City||Remote within the BTCS service area, with onsite work as needed.|
|County||Bastrop County, Burnet County, Caldwell County, Fayette County, Gonzales County, Guadalupe County, Lee County, Williamson County|
|Credentials||Minimum Qualifications: Bachelor’s degree in health, social, or business-related fields; demonstrated excellent oral and written communication skills; critical thinking skills; demonstrated experience with basic to intermediate excel skills; data sorting, formatting, filtering, analysis, pivoting and manipulation. |
Preferred Qualifications: Two or more years of experience in a healthcare environment, preferably in a community mental health center, and working knowledge of electronic medical record systems, preferably BH systems. Critical thinking skills: Intermediate Excel skills, analyzing, trending and demonstration of providing recommendations and improvement activities based on data metrics.
|Closing Date||Open until filled|