(2098) 988 Quality Management Data Specialist

Under the supervision of the 988 Quality Management Specialist, the 988 Quality Management Data Specialist will work directly with the 988 Project Manager, 988 Clinical Manager, QM Manager, UMQM Director and program staff to support the implementation and success of the 988 Lifeline project. This position will support the collection, analysis, trending, interpretation, distribution and use of accurate high-volume data sets received by the 988 Backup Answering Center. This data may include metric data, staffing, caller demographics, caller suicide experiences, call outcomes, and referrals. This position will use and present the data collected to create intuitive and impactful visualizations that effectively communicate key insights, findings and needs, audit call recordings and documentation to support the developments of target status reports, analyze results and formulate causes. The data will be compiled to meet reporting needs and submitted to the BTCS 988 Quality Management Specialist and HHSC monthly to help identify significant trends.

This position will also participate in requested activities to promote quality assurance and network operations. As a member of the Quality Management Department at BTCS, this position will participate in both internal and external auditing processes. This position will support continuous quality improvement activities and will strive to enhance and support a culture of quality at BTCS. This position requires a flexible 8 hour workday Monday – Friday 8:00AM- 5:00PM and a person able to work both independently and collaboratively, internally and externally within the system of care.

This position is remote with opportunities to travel as needed.

Location: Remote; onsite work as needed.

Salary: $21.20 – $25.95/hr

Applicable Differentials:

Up to $2.00/hour – previous experience in a similar role at a community center

$1.00/hour – tenure with BTCS

$1.00/hour – career ladder specialty

.75/hour – Bilingual

Why join our team?

BTCS Values our team members and believes it is important to reward and compensate our team members for their contribution to our success. BTCS offers competitive salaries, an excellent benefits package and generous leave accruals.

Medical Insurance: Through BlueCross Blue Shield, we offer comprehensive medical coverage for you and your eligible dependents with access to network and non-network health care providers. Coverage for employees and eligible dependents begins on the first day of the month following 60 days of employment.

Dental Insurance: Through Dental Select, we offer two coverage plans for dental care, to include preventative, basic and major services. Coverage for employees and eligible dependents begins on the first day of the month following 60 days of employment.

Vision Insurance: Through BlueCross BlueShield, we offer vision coverage to include discounts on everyday vision needs, such as eye exams and glasses and/ or contacts. Coverage for employees and eligible dependents begins on the first day of the month following 60 days of employment.

Prescription Plan: Through BlueCross BlueShield, we offer discounts on generic, preferred or brand-name drugs as well as non-preferred drugs at pharmacies or through a convenient home delivery program. Coverage for employees and eligible dependents begins on the first day of the month following 60 days of employment.

Flexible Spending Accounts: Optional pre-tax contributions for medical reimbursement and dependent care plans.

Retirement Plans:
401A: Through this governmental plan, we offer a 7% match to employee contributions.
457/403(b): Through these governmental plans, employees may contribute pre-tax earnings for retirement. Employees may participate on the first day of employment.

Sponsored Insurance:
Life Insurance: Through Dearborn National, we offer basic life insurance of $5,000. Optional supplemental coverage, as well as spouse and eligible dependent policies, are available to purchase.
Long Term Disability/ Accident/ Critical Illness Insurance: Through Dearborn National we offer optional insurance coverages at a competitive rate. Coverage for employees and eligible dependents begins on the first day of the month following 60 days of employment.

Family and Medical Leave: Job protection to provide care related to a child’s birth or adoption, or for yourself or a family member’s serious health condition.

Employee Assistance Program: Through Alliance Worksite Solutions, we offer a no cost, confidential employee assistance program as a resource to resolve personal, family, financial and legal problems for employees and their dependents.

Professional Development: Joining Bluebonnet Trails is about joining a culture of inclusiveness, collaboration, trust, and the invitation and expectation to have a voice. Bluebonnet offers employees the opportunity to participate in professional development that is skill based and offers continuing education courses to enhance knowledge and performance via online courses and instructor led webinars.

Additional Perks:
– Employee Referral Awards
– Licensure Supervision
– Licensure Renewal Fee Reimbursement
– Public Service Loan Forgiveness Programs
– Educational Leave
– Competitive Pay Differentials for Applicable Positions