Crisis Hotline: 1-800-841-1255    |    Appointments or Services: 1-844-309-6385

(2010) 911 Dispatch Mental Health Professional

Job Description

Under the supervision of the 911 Dispatch Program Manager, this mental health professional is a member of the Williamson County Crisis Team. This position will collaborate with the Williamson County Emergency Operations Center and will assist with providing appropriate supports to a variety of behavioral health crisis situations, ranging from low acuity to high acuity. The mental health dispatcher assists in providing phone-based crisis intervention and de-escalation to persons in crisis. This position will be able to partner with law enforcement, the medical community, schools, families, and social services agencies in a collaborative effort to assist persons in crisis. The individual utilizes strong knowledge of the principles, methods, techniques, and practices of working with individuals experiencing a behavioral health, substance use, Intellectual and Developmental Disabilities, or co-occurring needs crisis, and can communicate effectively with diverse cultures and socio-economic populations. Position will utilize knowledge of public mental health and community resources to collaboratively safety plan with persons in crisis to access appropriate services. Utilizes a unique set of skills and experiences using integrated computer database programs (multitask to review information in multiple systems while engaging and assessing a person in crisis over the phone).

This position works a flexible schedule as part of an interdisciplinary team of behavioral health specialists.

Evening, Overnight shifts available

Location: San Gabriel Crisis Center & Wilco Emergency Communications Center

Salary: $25.23 – $37.98/hr (Includes Williamson County differential)

*Range of salary subject to applicable differentials listed below*

Applicable Differentials:

2 years previous crisis experience:  $2.00/hour
4 years previous crisis experience:  $1.50/hour
1 year with BTCS: $2.00/hour
3 years with BTCS: $1.00/hour
Advanced Licensure: $1.00/hour
Bilingual: $.75/hour
Master’s Degree in Human Services: $1.00/hour

LCDC Licensure: $0.50/hr

Evening Shift: $2.00/hour
Night Shift: $4.00/hour
Weekend Shift: $4.00/hour
Weekend Night Shift: $6.00/hour

Why join our team?

BTCS Values our team members and believes it is important to reward and compensate our team members for their contribution to our success. BTCS offers competitive salaries, an excellent benefits package and generous leave accruals.

Medical Insurance: Through BlueCross Blue Shield, we offer comprehensive medical coverage for you and your eligible dependents with access to network and non-network health care providers. Coverage for employees and eligible dependents begins on the first day of the month following 60 days of employment.

Dental Insurance: Through Dental Select, we offer two coverage plans for dental care, to include preventative, basic and major services. Coverage for employees and eligible dependents begins on the first day of the month following 60 days of employment.

Vision Insurance: Through BlueCross BlueShield, we offer vision coverage to include discounts on everyday vision needs, such as eye exams and glasses and/ or contacts. Coverage for employees and eligible dependents begins on the first day of the month following 60 days of employment.

Prescription Plan: Through BlueCross BlueShield, we offer discounts on generic, preferred or brand-name drugs as well as non-preferred drugs at pharmacies or through a convenient home delivery program. Coverage for employees and eligible dependents begins on the first day of the month following 60 days of employment.

Flexible Spending Accounts: Optional pre-tax contributions for medical reimbursement and dependent care plans.

Retirement Plans:
401A: Through this governmental plan, we offer a 7% match to employee contributions.
457/403(b): Through these governmental plans, employees may contribute pre-tax earnings for retirement. Employees may participate on the first day of employment.

Sponsored Insurance:
Life Insurance: Through Dearborn National, we offer basic life insurance of $5,000. Optional supplemental coverage, as well as spouse and eligible dependent policies, are available to purchase.
Long Term Disability/ Accident/ Critical Illness Insurance: Through Dearborn National we offer optional insurance coverages at a competitive rate. Coverage for employees and eligible dependents begins on the first day of the month following 60 days of employment.

Family and Medical Leave: Job protection to provide care related to a child’s birth or adoption, or for yourself or a family member’s serious health condition.

Employee Assistance Program: Through Alliance Worksite Solutions, we offer a no cost, confidential employee assistance program as a resource to resolve personal, family, financial and legal problems for employees and their dependents.

Professional Development: Joining Bluebonnet Trails is about joining a culture of inclusiveness, collaboration, trust, and the invitation and expectation to have a voice. Bluebonnet offers employees the opportunity to participate in professional development that is skill based and offers continuing education courses to enhance knowledge and performance via online courses and instructor led webinars.

Additional Perks:
– Employee Referral Awards
– Licensure Supervision
– Licensure Renewal Fee Reimbursement
– Public Service Loan Forgiveness Programs
– Educational Leave
– Competitive Pay Differentials for Applicable Positions

CountyWilliamson County
CredentialsMinimum Qualifications: Must meet requirements for and obtain the Qualified Mental Health Professional – Community Services (QMHP-CS) certification; Bachelor’s Degree in Human Services field or 24 course hours in human services if degree is in other field; minimum of two years case management experience; must have Texas Driver’s License and maintain approved driving status throughout employment.

Must have skills and experience using integrated computer database programs to access files and document treatment services and the ability to organize and prioritize work assignments.

Preferred Qualifications: Bilingual in Spanish
Master’s Degree in Human Services
Salary Amount$52,478 - 78,998/year
Closing DateOpen until filled
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1009 North Georgetown Street
Round Rock, Texas 78664

For Appointments or Information:

24-Hour Crisis Hotline:

Bluebonnet Trails Community Services as a recipient of Federal Transit Administration (FTA) grant dollars either directly from FTA or through the Texas Department of Transportation (TxDOT), will comply with the Title VI of the Civil Rights Act of 1964 (42 U.S.C. 2000d), the U.S. Department of Transportation implementing regulations, FTA Circular 4702.lB, and TxDOT PTN requirements as specified in Master Grant Agreement, and State Management Plan. Our Title VI Plan can be viewed here: Title VI Plan 2023-2026

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