Crisis Hotline: 1-800-841-1255    |    Appointments or Services: 1-844-309-6385

(2994) Access Customer Service Representative

Job Description

The Customer Service Representative provides a variety of customer service, administrative support and clerical duties to the Access program, which is focused on intake and enrollment for all BTCS programs. Specific duties include, but are not limited to, completing non-clinical screenings with people seeking services, financial assessments and insurance verification, answering phone calls and directing to appropriate staff, scheduling appointments, service documentation, and data entry. These services must be provided with a high level of quality customer service and engagement according to BTCS standards. CSRs are often the first point of contact for community members seeking services and therefore must represent the BTCS mission with every contact.

High School diploma or GED, a valid Texas Driver’s License, and knowledge of Microsoft applications are required.

Location: Round Rock; hybrid

Salary: $17.30 – $22.05/hr

Applicable Differentials:

Up to $2.00/hour – previous experience at a community center in a similar role

$1.00/hour – Specialty

$.75 – Bilingual/ASL

$1.00/hour – 2 years with BTCS

Why join our team?

BTCS Values our team members and believes it is important to reward and compensate our team members for their contribution to our success. BTCS offers competitive salaries, an excellent benefits package and generous leave accruals.

Medical Insurance: Through BlueCross Blue Shield, we offer comprehensive medical coverage for you and your eligible dependents with access to network and non-network health care providers. Coverage for employees and eligible dependents begins on the first day of the month following 60 days of employment.

Dental Insurance: Through Dental Select, we offer two coverage plans for dental care, to include preventative, basic and major services. Coverage for employees and eligible dependents begins on the first day of the month following 60 days of employment.

Vision Insurance: Through BlueCross BlueShield, we offer vision coverage to include discounts on everyday vision needs, such as eye exams and glasses and/ or contacts. Coverage for employees and eligible dependents begins on the first day of the month following 60 days of employment.

Prescription Plan: Through BlueCross BlueShield, we offer discounts on generic, preferred or brand-name drugs as well as non-preferred drugs at pharmacies or through a convenient home delivery program. Coverage for employees and eligible dependents begins on the first day of the month following 60 days of employment.

Flexible Spending Accounts: Optional pre-tax contributions for medical reimbursement and dependent care plans.

Retirement Plans:
401A: Through this governmental plan, we offer a 7% match to employee contributions.
457/403(b): Through these governmental plans, employees may contribute pre-tax earnings for retirement. Employees may participate on the first day of employment.

Sponsored Insurance:
Life Insurance: Through Dearborn National, we offer basic life insurance of $5,000. Optional supplemental coverage, as well as spouse and eligible dependent policies, are available to purchase.
Long Term Disability/ Accident/ Critical Illness Insurance: Through Dearborn National we offer optional insurance coverages at a competitive rate. Coverage for employees and eligible dependents begins on the first day of the month following 60 days of employment.

Family and Medical Leave: Job protection to provide care related to a child’s birth or adoption, or for yourself or a family member’s serious health condition.

Employee Assistance Program: Through Alliance Worksite Solutions, we offer a no cost, confidential employee assistance program as a resource to resolve personal, family, financial and legal problems for employees and their dependents.

Professional Development: Joining Bluebonnet Trails is about joining a culture of inclusiveness, collaboration, trust, and the invitation and expectation to have a voice. Bluebonnet offers employees the opportunity to participate in professional development that is skill based and offers continuing education courses to enhance knowledge and performance via online courses and instructor led webinars.

Additional Perks:
– Employee Referral Awards
– Licensure Supervision
– Licensure Renewal Fee Reimbursement
– Public Service Loan Forgiveness Programs
– Educational Leave
– Competitive Pay Differentials for Applicable Positions

CityRound Rock; remote
CountyWilliamson County
CredentialsMinimum Qualifications: High School diploma or GED and knowledge of Microsoft applications are required.
Must have valid Texas driver’s license and maintain approved driving status throughout employment.

Preferred Qualifications: Front desk and experience with financials in a behavioral health setting preferred. Bilingual in English/Spanish highly preferred.
Knowledge of insurance company processes.
Salary Amount$35,984 - 45,864/year
Closing DateOpen until filled
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Administration:
1009 North Georgetown Street
Round Rock, Texas 78664

For Appointments or Information:
844-309-6385

24-Hour Crisis Hotline:
800-841-1255

Bluebonnet Trails Community Services as a recipient of Federal Transit Administration (FTA) grant dollars either directly from FTA or through the Texas Department of Transportation (TxDOT), will comply with the Title VI of the Civil Rights Act of 1964 (42 U.S.C. 2000d), the U.S. Department of Transportation implementing regulations, FTA Circular 4702.lB, and TxDOT PTN requirements as specified in Master Grant Agreement, and State Management Plan. Our Title VI Plan can be viewed here: Title VI Plan 2023-2026

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