(766) Access Office Manager (Internal Applicants Only)

Under the supervision of the Director of Access, the Access Office Manager is responsible for the overall customer service and administrative support functions for the Access team.  This includes hiring, initial and ongoing training, supervision, and ensuring accurate and timely data entry for the Access CSR team. The Access Office Manage will assist staff in resolving complaints or conflicts and follow up on all complaints or conflicts according to the agency procedure. The Access Office Manage provides services and supervises the provision of services including, including but not limited to appointment scheduling, financial assessments, and interest list screenings.  The Access Office Manager will monitor and track Access CSR performance, including documented recognition, praise, and/or teaching via supervisory and coaching sessions for employees under their supervision.

This role demands strong communication skills, organizational ability, and a commitment to providing top-tier service in a fast-paced, people-oriented environment. The supervisor must demonstrate an ability to interact effectively and maintain positive relationships with a variety of agency personnel and community partners.  Sensitivity to and appreciation of various cultural differences is needed.  These responsibilities may entail some travel between agency sites.

Location: Burnet, Williamson, Lee, Bastrop, Fayette, Caldwell, Gonzales, Guadalupe counties, and remote (with supervisor approval)

Hourly Salary Rate: $26.00  – $30.75

Differential Detail:

• Up to $2.00/hour – prior experience at a community center in a similar role
• $1.00/hour – Tenure with BTCS
• $1.00/hour – Specialty
• .75/hour – Bilingual

Join our dynamic and enthusiastic Team dedicated to continuously improving the health and independence of the persons we serve.

Click on https://bbtrails.org/work-with-us/ for additional details on other rewards and compensation, including our excellent benefits package and generous leave accruals!