Crisis Hotline: 1-800-841-1255    |    Appointments or Services: 1-844-309-6385

Medical Records

To Contact the Medical Records Department at Bluebonnet Trails Community Services Fax or Email:

1-512-853-7066 | medical.records@bbtrails.org.

 

Instructions for Medical Record Requests

Click here to download instructions

PHONE: 1-800-659-4035 – Toll Free 1-800-833-5935

FAX: status@healthmark-group.com

ADDRESS: P.O. Box 224688 Dallas, Texas 75222 

Bluebonnet Trails Community Services outsources our release of information process to HealthMark Group. To follow up on the status of your medical record request, you may contact HealthMark Group directly at 1-800-659-4035 or status@healthmark-group.com.

HealthMark Group fulfills all requests for personal copies at no charge. A complimentary copy of your record will be made available through HealthMark Group’s website, www.medrelease.com/360. First time users are required to register for an account before accessing the website. If paper copies are requested a fee to cover delivery costs will be charged and must be paid before the records will be shipped.

You may also submit a request electronically to HealthMark Group by registering for an account at www.medrelease.com/360. Once logged in, you may select Submit Request from the menu options and enter all required fields to submit an authorization to HealthMark Group directly. HealthMark Group will process your medical record request and provide notification via mail or email once complete. A complimentary copy of your record will be made available for you to download through HealthMark Group’s MedRelease 360 website.

For Services or for Appointments:
1-844-309-6385

24-Hour Crisis Hotline:
1-800-841-1255

Bluebonnet Trails
Community Services
1009 North Georgetown St.
Round Rock, Texas 78664
1-512-255-1720

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