1. Proof of insurance is required. If applicable, please bring your insurance card to each of your visits. It is important to bring your insurance card to assist with us:
   • Verifying your insurance coverage at each visit, and
   • Handling the billing of your health claims with your insurance company.
2. Proof of Residence is required for possible adjustments to charges for services.
   • Examples include: utility bill (electric, water, or gas) and lease agreement.
3. Proof of family income is required for possible adjustments to charges for services.
   • Previous year’s 1040 tax return
   • Current paycheck
   • Current pay statement or check stub
   • Social security benefits award letter

Bluebonnet Trails accepts private insurance, Medicaid, and Medicare, and will file claims with your insurance coverage. It is ultimately your responsibility for the full and timely payment of your account. 

Payment of your estimated consumer portion is expected at the time services are rendered. This payment will include known deductibles, copays, and coinsurance due for this visit. Bluebonnet Trails will estimate your financial responsibility; it is your insurance company that will make the final determination regarding your eligibility and benefits.

You may qualify for financial assistance towards your payments. This qualification will be determined at your first visit with Bluebonnet Trails. To qualify, it is very important that you bring with you: Proof of Insurance, Proof of Residence, and Proof of Family Income.

Fee Schedule_Ability to Pay

Fee Schedule_Ability to Pay_Spanish

Bluebonnet Trails Community Services (BTCS) strives to ensure that the financial capacity of persons and families in need of quality healthcare services does not prevent them from seeking or receiving care. BTCS provides services without charge, or at a discounted rate, for those who have healthcare needs and are uninsured, underinsured, or otherwise unable to pay for medically necessary care based on their individual financial situation. For more information, please see our Charity Care Procedure or call 512-244-8456.

If you would like a copy of your medical records, please visit Medical Records

• Privacy Practices (English)(PDF)
• Privacy Practices (Spanish)(PDF)
• General Public Complaint and Positive Feedback Handout (English & Spanish)(PDF)
• Title VI Notices (English)(PDF)
• Title VI Notices (Spanish)(PDF)
• Title VI Complaint Form (English)(PDF)
• Title VI Complaint Form (Spanish)(PDF)

Helpful links for Mental Health Services:

• Handbook of Consumer Rights (Mental Health)(PDF)
• Manual de derechos del consumidor (Servicios de Salud Mental)(PDF)
• Client Rights__MH Rights Poster English (PDF)
• Client Rights __MH Rights Poster Spanish (PDF)

Helpful links for Intellectual and Developmental Disability Services:

• LIDDA Rights Handbook (IDD)(PDF)
• Client Rights __IDD Rights Poster English (PDF)
• Client Rights __IDD Rights Poster Spanish (PDF)
• Your Rights in the Home and Community-based Services Program (PDF)
• Your Rights in the Texas Home Living Program (PDF)
• Your Rights in Local Authority Services (PDF)
• Sus derechos en el Programa de Servicios en el Hogar y en la Comunidad (PDF)
• Sus derechos en el Programa de Texas para Vivir en Casa (PDF)
• Sus derechos al recibir servicios de la autoridad local de salud mental (PDF)

Helpful links for Substance Use Services:

• Client Rights_SUD HHSC Complaint Posters (PDF)
• Client Rights_Substance Use Disorder Program Bill of Rights (PDF)

Helpful links for Chemical Dependency Treatment Facility Requirements:

• Texas Administrative Code, Title 26, Chapter 564, Subchapter I related to “Chemical Dependency Treatment Facilities” including, Rule 564.911 pertaining to “Treatment Services Provided by Electronic Means;”
• Texas Health and Safety Code Chapter 464;
• 42 CFR Part 2

Consumers, family members, representatives, advocates, or concerned citizens who have a complaint or positive comment can mail their information to the following address:

Bluebonnet Trails Community Services

Office of Rights Protection/Complaints

1009 N. Georgetown Street

Round Rock, Texas 78664 or call

Complaints or positive comments may also be emailed to: complaints@bbtrails.org or call our 24-hour confidential message line number at (512) 244-8324.