Crisis Hotline: 1-800-841-1255    |    Appointments or Services: 1-844-309-6385

Crisis Services

Crisis Services Expansion!

Youth Therapeutic Respite Program

In Williamson County, the 16-bed Youth Therapeutic Respite Program provides a safe environment for youth in crisis, between the ages of 5-17, to receive wraparound care, including innovative therapies, care coordination, case management, psychiatric medication management, and more.  The length of stay may be as short as a few hours or as long as 30 days, depending on the needs of the youth and family. We work closely with caregivers every step of the way, pairing them with a Family Partner and involving them in care planning and therapy services. As we support the academic success of each youth enrolled in the program, our Care Coordinators collaborate with each student’s school to plan for a smooth transition upon returning home.  The only program of its kind in our area, this trauma-informed, community-based crisis intervention serves as an alternative to psychiatric hospitalization for youth and their families.


Now Accepting Referrals for our Round Rock Program!

To make a referral, please contact our 24-Hour Crisis Help Line: 800-841-1255  or  Information and Appointment Line: 844-309-6385


*This program is made possible through generous funds from Williamson County.



911 Mental Health Dispatch Project

Williamson County 911: “Do you need Police, Fire, EMS, or Mental Health?”

Bluebonnet Trails Community Services partnered with Williamson County to implement a 911 Mental Health Dispatch Project in November 2021. Our mental health clinicians are now embedded in the Williamson County Emergency Operations Center to provide phone-based crisis intervention and de-escalation to persons in crisis with the goal of linking to appropriate treatment, reducing the need for law enforcement, fire, and EMS deployment. When appropriate, our clinicians will deploy our Mobile Crisis Outreach Team for an immediate in-person crisis assessment and coordination of services.  Over the next few months, we will expand to have mental health clinicians available at the call center around-the-clock.

Diversion Center

The Diversion Center is designed to connect adults experiencing mental health, substance use, or behavioral crises to an immediate assessment in a safe location. In April, local law enforcement professionals will be able to bring persons in crisis to our Diversion Center around-the-clock. Our on-site clinicians will conduct a crisis assessment upon arrival, connecting the person to the most appropriate and least restrictive environment for care, which may include short-term onsite observation for up to 23 hours. 

If additional crisis stabilization services are needed beyond the 23 hour period, our team of clinicians will coordinate the next level of care, such as Respite, Extended Observation, or hospitalization. For those who no longer require crisis services at the end of their stay, our team will link to ongoing care either through Bluebonnet Trail’s outpatient clinics or with existing providers.

Opened APRIL 2022 in Georgetown, Texas!

*These programs are made possible through generous funds from Williamson County.


Are you feeling overwhelmed and don’t know where to turn? Are you having thoughts of wanting to hurt yourself or someone else? Are you worried about someone else who may be struggling with depression or other mental health concerns? Bluebonnet Trails Community Services wants to help!

Our well-trained staff are dedicated to assisting individuals experiencing a behavioral health crisis. Our staff is available to talk with you 24 hours a day, 7 days a week through our Crisis Hotline at 1-800-841-1255.

Mobile Crisis Outreach Team (MCOT)

Mobile Crisis Outreach Team (MCOT): Our team is made up of an array of qualified and highly trained mental health professionals who are available for immediate response 24 hours a day throughout our 8 countiesMCOT services focus on providing timely crisis assessments and development of a plan to resolve the crisis. Our team provides services where the crisis is taking place; this can be your home, school, the local emergency room, places of business, or anywhere within the community.

Youth Therapeutic Respite Program

Extended Observation Unit

Extended Observation Unit: Bluebonnet Trails offers an Extended Observation Unit (EOU) to provide services to those in crises. The unit located in Georgetown provides services to individuals within our 8 counties.

Our EOU offers voluntary and involuntary admission for individuals in crisis who need short-term care to achieve stabilization. Once admitted, individuals will be seen by a doctor within the first hour to ensure appropriate medications are provided. Licensed nurses will monitor symptoms and provide support 24/7. We offer up to 48 hours of care, working with the individual to fulfill a step-down care plan to decrease the need for inpatient hospitalization.

Crisis Respite Units

Crisis Respite Units (CRU): Our 16-bed San Gabriel CRU is located in Georgetown, TX and our 10-bed La Esperanza CRU is located in Seguin, TX, both operating 24 hours a day, 7 days a week. The primary objective of crisis respite services is crisis stabilization and resolution for the participant or the participant’s family/caregiver. Our well-trained staff assists individuals in crisis, through assessments and evaluations to determine the most suitable care plan for recovery. Respite services include linking to resources, skills training, group therapy, and psychiatric stabilization for individuals to return back to their community successfully. The length of stay is determined by need and can be as little as a few hours or as long as 14 days or more.


For Appointments or Information:

24-Hour Crisis Hotline:

1009 North Georgetown Street
Round Rock, Texas 78664

Bluebonnet Trails Community Services as a recipient of Federal Transit Administration (FTA) grant dollars either directly from FTA or through the Texas Department of Transportation (TxDOT), will comply with the Title VI of the Civil Rights Act of 1964 (42 U.S.C. 2000d), the U.S. Department of Transportation implementing regulations, FTA Circular 4702.lB, and TxDOT PTN requirements as specified in Master Grant Agreement, and State Management Plan. Our Title VI Plan can be viewed here: BBT - Title VI Plan - Sep 2020 - 2023

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