(3077) Outpatient Service Manager

The Outpatient Service Manager provides clinical support and oversight for the Marble Falls Clinic, directly supervises all Marble Falls MHOP Case Managers, and serves as an on-site supervisor in the absence of the Regional Director of Clinical Operations for office staff including but not limited to: RN and MA, CSRs, interns, and volunteers. The Outpatient Service Manager will monitor services and the outcome of services provided by Case Managers including assessments, recovery planning, case management, skills training, and psychosocial rehabilitation for individuals diagnosed with mental illnesses, to include youth, adults, and family members.

The position will also be responsible for providing PRN direct services. The direct services that this position may provide include, but are not limited to: intake screening and assessment, crisis assessment and intervention, skills-trainings, and case management services. This position oversees the provision of uniform assessments required by the state authority and the Center, collaboration with individuals served and their parent/LAR to develop treatment plans, and collaborative documentation of services delivered in accordance with individual need and Medicaid standards. The position will also assist in ensuring that programs adhere to contractual and agency guidelines, metrics, and outcome measures. This position is responsible for contributing to the development and implementation of process improvement. The Outpatient Services Manager is responsible for hiring, onboarding, team building, and assuring the continued training of Case Management Staff and Interns.

The Outpatient Service Manager will demonstrate the ability to perform all duties expected of a case manager. As the Outpatient Service Manager, this position will be responsible for overseeing the day-to-day management of the clinic to include clinic flow and scheduling in collaboration with the Office Manager; review and assign all cases to Case Managers based on Case Manager skill level, location of consumer, walk-in, and any caseload needs.

The Outpatient Service Manager will address client concerns, complaints, and satisfaction with the services they receive.

The Outpatient Service Manager will meet with Case Managers at least every other week; however, may meet weekly if needed, to discuss caseload, administrative duties, consumers need, and/or any issues where the Case Manager needs input on best practices, boundaries, center policies and community resources. The Outpatient Service Manager will bring to the Regional Director of Clinical Operations all issues related to clinical needs of consumers.  The Outpatient Service Manager will be available to staff, the community, and persons in services to handle questions related to all aspects of Center services. When needed, the Outpatient Service Manager will also complete TRRs, PCRPs, and Crisis Assessments for behavioral health needs.

Works with all lines of business within Bluebonnet Trails to integrate across different funding sources (state, federal, and local) to ensure the persons we serve receive the most appropriate interventions available.

Location: Marble Falls, TX

Hourly Salary Range: $27.85 – $33.60

Differential Detail:

• .75/hour – Bilingual
• 1.00/hour – Master’s degree in a Human Services Field
• Up to $4.00/hour – Tenure with BTCS

Join our dynamic and enthusiastic Team dedicated to continuously improving the health and independence of the persons we serve.

Click on https://bbtrails.org/work-with-us/ for additional details on other rewards and compensation, including our excellent benefits package and generous leave accruals!