Appointments and Information
Monday – Friday: 7:30 a.m. to 5:30 p.m.
24-Hour Crisis Hotline
Monday – Friday: 8:00 a.m. to 5:00 p.m.
Managed Care Organizations can reach us on our dedicated MCO Line: 512-244-8201
Complaints or positive comments may be emailed to ClientRights.Hotline@bbtrails.org
or mailed to the following address:
Bluebonnet Trails Community Services – Office of Rights Protection/Complaints
1009 N. Georgetown Street
Round Rock, TX 78664
1009 North Georgetown Street
Round Rock, Texas 78664
Bluebonnet Trails Community Services as a recipient of Federal Transit Administration (FTA) grant dollars either directly from FTA or through the Texas Department of Transportation (TxDOT), will comply with the Title VI of the Civil Rights Act of 1964 (42 U.S.C. 2000d), the U.S. Department of Transportation implementing regulations, FTA Circular 4702.lB, and TxDOT PTN requirements as specified in Master Grant Agreement, and State Management Plan. Our Title VI Plan can be viewed here: Title VI Plan 2023-2026