Crisis Hotline: 1-800-841-1255    |    Appointments or Services: 1-844-309-6385

(105) Clinic Support Specialist

Job Description

Under the supervision of the Round Rock Adult Service Manager, this unique and specialized position will provide crisis support and follow up services, Case Management, and referrals.  This position will communicate and partner with law enforcement, the medical community, schools, families, and social service agencies in a collaborative effort to assist persons in crisis. The person most successful in this role will be a collaborative, team-player.

The scheduled for this position is 8am – 5pm. At times, this position requires a flexible workday and for the person to be able to work both independently and collaboratively.  This position will provide services primarily in the Williamson County Outpatient Clinics but will also provide services in the community as needed.

This position will provide crisis assessment, assistance, and follow up for Williamson County outpatient clinic walk-ins, Medication Prescribers, Intake, Counseling, and Case Management staff. When not providing crisis services, this position will complete Skills Trainings, Person-Centered Recovery Plans, Referrals, Biometric Feedback, Hospital Discharge Follow Up appointments, and Case Management services. Depending on need, this person could carry a caseload and/or provide interim caseload coverage, and complete Intake Screenings and Intake Assessments,.

The person in this position requires an aptitude for working with people with a mental health or co-occurring substance abuse diagnoses and related challenges; this position also requires knowledge of psychotherapeutic medications as well as evidence-based practices and contraindications in the promotion of recovery for individuals with mental health diagnoses and challenges.  This position requires knowledge and skills in assessment, person-centered recovery goal planning and wellness and recovery-oriented systems of care. This position necessitates innovative thinking, patience, resiliency, skills in advocacy, service coordination, mental health assessment and evaluation, collaborative person-centered recovery planning and dual-diagnosis treatment. The person in this position will effectively work independently and on a team, prioritize needs during crisis situations, engage in regular meetings and training opportunities, and perform duties with a positive attitude.

Location: Williamson County; Round Rock, Cedar Park, Marble Falls

Salary: $21.46 – $28.55/hr

*Range of salary subject to applicable differentials listed below*

Applicable Differentials:

1.00/hour – Williamson County Crisis

$1.00/hr Master’s degree

$0.75/hr Bilingual

$1.00/hr 1 yr with BTCS

$1.00/hr 2 yrs with BTCS

$1.00/hr 4 yrs with BTCS

$1.00/hr 6 yrs with BTCS

Why join our team?

BTCS Values our team members and believes it is important to reward and compensate our team members for their contribution to our success. BTCS offers competitive salaries, an excellent benefits package and generous leave accruals.

Medical Insurance: Through BlueCross Blue Shield, we offer comprehensive medical coverage for you and your eligible dependents with access to network and non-network health care providers. Coverage for employees and eligible dependents begins on the first day of the month following 60 days of employment.

Dental Insurance: Through Dental Select, we offer two coverage plans for dental care, to include preventative, basic and major services. Coverage for employees and eligible dependents begins on the first day of the month following 60 days of employment.

Vision Insurance: Through BlueCross BlueShield, we offer vision coverage to include discounts on everyday vision needs, such as eye exams and glasses and/ or contacts. Coverage for employees and eligible dependents begins on the first day of the month following 60 days of employment.

Prescription Plan: Through BlueCross BlueShield, we offer discounts on generic, preferred or brand-name drugs as well as non-preferred drugs at pharmacies or through a convenient home delivery program. Coverage for employees and eligible dependents begins on the first day of the month following 60 days of employment.

Flexible Spending Accounts: Optional pre-tax contributions for medical reimbursement and dependent care plans.

Retirement Plans:
401A: Through this governmental plan, we offer a 7% match to employee contributions.
457/403(b): Through these governmental plans, employees may contribute pre-tax earnings for retirement. Employees may participate on the first day of employment.

Sponsored Insurance:
Life Insurance: Through Dearborn National, we offer basic life insurance of $5,000. Optional supplemental coverage, as well as spouse and eligible dependent policies, are available to purchase.
Long Term Disability/ Accident/ Critical Illness Insurance: Through Dearborn National we offer optional insurance coverages at a competitive rate. Coverage for employees and eligible dependents begins on the first day of the month following 60 days of employment.

Family and Medical Leave: Job protection to provide care related to a child’s birth or adoption, or for yourself or a family member’s serious health condition.

Employee Assistance Program: Through Alliance Worksite Solutions, we offer a no cost, confidential employee assistance program as a resource to resolve personal, family, financial and legal problems for employees and their dependents.

Professional Development: Joining Bluebonnet Trails is about joining a culture of inclusiveness, collaboration, trust, and the invitation and expectation to have a voice. Bluebonnet offers employees the opportunity to participate in professional development that is skill based and offers continuing education courses to enhance knowledge and performance via online courses and instructor led webinars.

Additional Perks:
– Employee Referral Awards
– Licensure Supervision
– Licensure Renewal Fee Reimbursement
– Public Service Loan Forgiveness Programs
– Educational Leave
– Competitive Pay Differentials for Applicable Positions

CityWilliamson County
CountyWilliamson County
CredentialsMinimum Qualifications: Bachelor’s degree in a human services field or a degree with equivalent human services course work;

Ability to work as a member of a team within a fast-paced, recovery-focused environment is essential to this position.

Must have valid Texas driver’s license and maintain approved driving status throughout employment.

Preferred Qualifications: Master’s degree and/or clinical license in psychology, education, social work or a related human service field; one-year work or practicum/clinical experience in case management, crisis intervention and/or psychosocial rehabilitative services.

Bilingual in ASL or Spanish preferred; experience in providing concurrent documentation within an electronic database preferred.
Salary Amount$44,637 - 59,384/year
Closing DateOpen until filled
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1009 North Georgetown Street
Round Rock, Texas 78664

For Appointments or Information:

24-Hour Crisis Hotline:

Bluebonnet Trails Community Services as a recipient of Federal Transit Administration (FTA) grant dollars either directly from FTA or through the Texas Department of Transportation (TxDOT), will comply with the Title VI of the Civil Rights Act of 1964 (42 U.S.C. 2000d), the U.S. Department of Transportation implementing regulations, FTA Circular 4702.lB, and TxDOT PTN requirements as specified in Master Grant Agreement, and State Management Plan. Our Title VI Plan can be viewed here: Title VI Plan 2023-2026

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