(1380) Access Customer Service Representative – IDD Specialist

The Access Customer Service Representative (CSR)   plays a key role in delivering exceptional customer service and administrative support for the Access program, which is integral to the intake and enrollment process for all BTCS programs. This position seeks a proactive and empathetic individual who can effectively manage a variety of tasks, including conducting non-clinical screenings with individuals seeking services, performing financial assessments, verifying insurance information, answering calls, directing inquiries to the appropriate staff, collaborating with interdisciplinary team members, data entry, and scheduling appointments, with a special focus on tasks related to the Determination of Intellectual Disability (DID) in the IDD Intake process.  The Access CSR   will obtain and maintain expertise in DID scheduling, communication with contractors, report handling, and functions related to billing.

In addition to these responsibilities, the CSR will ensure accurate service documentation and data entry in the Electronic Health Record, maintaining detailed records while upholding high standards of customer engagement and service delivery. Often the first point of contact for most community members seeking services, the CSR must embody the BTCS mission, providing a welcoming, professional, and supportive experience for the individuals we serve.

This role demands strong communication skills, organizational ability, and a commitment to providing top-tier service in a fast-paced, people-oriented environment. Connection with individuals will be virtual and in-person. The ideal candidate will thrive in a dynamic integrated setting, always putting the needs of the individual first while aligning with BTCS’s values and standards.

Location: Any location within catchment area. Potential for on-site and remote. 

Hourly Salary Range: $23.02 – $27.77

Differential Detail: 

• .75/hour – Bilingual
• 1.00/hour – Tenure with BTCS
• 1.00/hour -Career ladder specialty
• Up to $2.00/hour – previous experience with a community center in a similar role

Why join our team?

BTCS Values our team members and believes it is important to reward and compensate our team members for their contribution to our success. BTCS offers competitive salaries, an excellent benefits package and generous leave accruals.

Medical Insurance: Through BlueCross Blue Shield, we offer comprehensive medical coverage for you and your eligible dependents with access to network and non-network health care providers. Coverage for employees and eligible dependents begins on the first day of the month following 60 days of employment.

Dental Insurance: Through Dental Select, we offer two coverage plans for dental care, to include preventative, basic and major services. Coverage for employees and eligible dependents begins on the first day of the month following 60 days of employment.

Vision Insurance: Through BlueCross BlueShield, we offer vision coverage to include discounts on everyday vision needs, such as eye exams and glasses and/ or contacts. Coverage for employees and eligible dependents begins on the first day of the month following 60 days of employment.

Prescription Plan: Through BlueCross BlueShield, we offer discounts on generic, preferred or brand-name drugs as well as non-preferred drugs at pharmacies or through a convenient home delivery program. Coverage for employees and eligible dependents begins on the first day of the month following 60 days of employment.

Flexible Spending Accounts: Optional pre-tax contributions for medical reimbursement and dependent care plans.

Retirement Plans:
401A: Through this governmental plan, we offer a 7% match to employee contributions.
457/403(b): Through these governmental plans, employees may contribute pre-tax earnings for retirement. Employees may participate on the first day of employment.

Sponsored Insurance:
Life Insurance: Through Dearborn National, we offer basic life insurance of $5,000. Optional supplemental coverage, as well as spouse and eligible dependent policies, are available to purchase.
Long Term Disability/ Accident/ Critical Illness Insurance: Through Dearborn National we offer optional insurance coverages at a competitive rate. Coverage for employees and eligible dependents begins on the first day of the month following 60 days of employment.

Family and Medical Leave: Job protection to provide care related to a child’s birth or adoption, or for yourself or a family member’s serious health condition.

Employee Assistance Program: Through Alliance Worksite Solutions, we offer a no cost, confidential employee assistance program as a resource to resolve personal, family, financial and legal problems for employees and their dependents.

Professional Development: Joining Bluebonnet Trails is about joining a culture of inclusiveness, collaboration, trust, and the invitation and expectation to have a voice. Bluebonnet offers employees the opportunity to participate in professional development that is skill based and offers continuing education courses to enhance knowledge and performance via online courses and instructor led webinars.

Additional Perks:
– Monthly Service Delivery Bonus Opportunities
– Employee Referral Awards
– Licensure Supervision
– Licensure Renewal Fee Reimbursement
– Public Service Loan Forgiveness Programs
– Educational Leave
– Competitive Pay Differentials for Applicable Positions