(1681) Patient Account Representative *INTERNAL APPLICANTS ONLY*

Under the supervision of the Business Operations Manager, the Patient Account Representative (PAR) is responsible for following patient accounts through the entire billing process from entry of services, to billing of services, through follow up of outstanding balances. The PAR is a key member of improving and maintaining Bluebonnet Trails Community Services’ (BTCS) revenue cycle management.

The Patient Account Representative will assist individuals entering into services with insurance by obtaining required prior authorizations and referrals for physician, counseling services, and other necessary prior authorizations required for Mental Health/Behavioral Health services. Throughout the length of an individual’s care, the PAR will maintain continued authorizations as needed for our Behavioral Health, Substance Use and other specialty programs. The PAR will work on all SmartCare authorization related reports daily to ensure services move quickly through our billing process.

Within the role, the PAR will ensure individual’s accounts are worked efficiently and effectively, goals are met, work is achieved, and issues and results are communicated. Through review and management of client’s aged receivable accounts, the PAR will monitor overdue accounts, notify individuals of delinquent accounts, and assist individuals in making payments through one-time payments or payment plans. Patient Account Representative will ensure individuals maintain and stay up to date with their chosen payment plans.

The PAR will perform various administrative functions for individuals’ accounts, such as recording address changes and updating insurance as they are informed. This position will maintain the client statement contract with Inovalon, this includes submitting the client statement report monthly, managing the change of address report that is returned each month, and routinely reviewing statements for accuracy.

The position will create and support efficient revenue cycle processes that ensure the continuance of quality patient care, fiscal stability, and the enhancement of the centers’ image while achieving organizational goals consistently with the organization’s stated mission. The Patient Account Representative will assist in special projects as the need arises.

Salary: $21.63 – $25.38/hr

Applicable Differentials:

Up to $2.00/hr Prior Community Center experience in a similar role

$1.00/hr BTCS Tenure

$0.75/hr Bilingual

Why join our team?

BTCS Values our team members and believes it is important to reward and compensate our team members for their contribution to our success. BTCS offers competitive salaries, an excellent benefits package and generous leave accruals.

Medical Insurance: Through BlueCross Blue Shield, we offer comprehensive medical coverage for you and your eligible dependents with access to network and non-network health care providers. Coverage for employees and eligible dependents begins on the first day of the month following 60 days of employment.

Dental Insurance: Through Dental Select, we offer two coverage plans for dental care, to include preventative, basic and major services. Coverage for employees and eligible dependents begins on the first day of the month following 60 days of employment.

Vision Insurance: Through BlueCross BlueShield, we offer vision coverage to include discounts on everyday vision needs, such as eye exams and glasses and/ or contacts. Coverage for employees and eligible dependents begins on the first day of the month following 60 days of employment.

Prescription Plan: Through BlueCross BlueShield, we offer discounts on generic, preferred or brand-name drugs as well as non-preferred drugs at pharmacies or through a convenient home delivery program. Coverage for employees and eligible dependents begins on the first day of the month following 60 days of employment.

Flexible Spending Accounts: Optional pre-tax contributions for medical reimbursement and dependent care plans.

Retirement Plans:
401A: Through this governmental plan, we offer a 7% match to employee contributions.
457/403(b): Through these governmental plans, employees may contribute pre-tax earnings for retirement. Employees may participate on the first day of employment.

Sponsored Insurance:
Life Insurance: Through Dearborn National, we offer basic life insurance of $5,000. Optional supplemental coverage, as well as spouse and eligible dependent policies, are available to purchase.
Long Term Disability/ Accident/ Critical Illness Insurance: Through Dearborn National we offer optional insurance coverages at a competitive rate. Coverage for employees and eligible dependents begins on the first day of the month following 60 days of employment.

Family and Medical Leave: Job protection to provide care related to a child’s birth or adoption, or for yourself or a family member’s serious health condition.

Employee Assistance Program: Through Alliance Worksite Solutions, we offer a no cost, confidential employee assistance program as a resource to resolve personal, family, financial and legal problems for employees and their dependents.

Professional Development: Joining Bluebonnet Trails is about joining a culture of inclusiveness, collaboration, trust, and the invitation and expectation to have a voice. Bluebonnet offers employees the opportunity to participate in professional development that is skill based and offers continuing education courses to enhance knowledge and performance via online courses and instructor led webinars.

Additional Perks:
– Employee Referral Awards
– Licensure Supervision
– Licensure Renewal Fee Reimbursement
– Public Service Loan Forgiveness Programs
– Educational Leave
– Competitive Pay Differentials for Applicable Positions