(1847) YES Waiver Provider Coordinator *INTERNAL APPLICANTS ONLY*

Provider Coordinator/RTC Liaison

Youth & Family Services – Bluebonnet Community Services

Are you passionate about supporting youth and families in need? Join our dedicated team at Bluebonnet Community Services as the RTC Liaison/Provider Coordinator  and make a lasting impact on the lives of children and families facing mental health challenges.

About the Role

The Provider Coordinator/RTC Liaison is responsible for the supervision and coordination of YES Waiver providers, oversight of the RTC (Residential Treatment Center) project, and performance of clinical and administrative duties related to both roles. This position ensures that provider services meet fidelity, credentialing, and compliance requirements, while also managing coordination of services for youth placed in RTCs. The position reports to the YES Waiver Supervisor or designee.

Key Responsibilities

• Provide direct oversight and support to all YES Waiver providers across the eight-county service area.
• Conduct outreach to onboard new providers, including recruitment, orientation, and credentialing in alignment with agency policies.
• Monitor provider performance, ensuring service delivery meets agency and Medicaid billing standards.
• Facilitate quarterly provider meetings and distribute updated policy, credentialing, and service guidelines.
• Review and approve provider invoices and coordinate with Accounts Payable to resolve billing discrepancies.
• Complete and submit the monthly Provider and RTC Report in alignment with state and internal requirements.
•  Serve as liaison with the RTC Project, ensuring effective communication and coordination of care.
• Provide targeted case management for youth in RTC placements, including coordination of Child & Family Team meetings and collaboration with residential staff and caregivers.
• Assist families and care coordinators in navigating the RTC admission process, including consent forms and application submission.
• Monitor RTC outcomes, participate in discharge planning, and ensure continuity of care.
• Support YES Waiver Supervisor in provider quality improvement projects and internal audits.
• Maintain accurate records and ensure compliance with HIPAA and agency documentation protocols.
• Participate in professional development and ongoing trainings relevant to the position.
• Participate in auditing processes to evaluate provider compliance, documentation quality, and RTC project performance.
• Other duties as assigned by supervisor.

What We’re Looking For

• A professional with a strong passion for working with youth who have severe emotional and behavioral needs.
• Knowledgeable in mental health diagnoses, case management, substance use treatment, and crisis intervention.
• Skilled in person-centered planning, dual-diagnosis treatment, and service coordination.
• Able to work independently and collaboratively within an interdisciplinary team.
• Adaptive and innovative in problem-solving while prioritizing needs during crisis situations.
• Committed to ongoing training and professional development.

Why Join Us?

• Meaningful Work – Make a direct impact on the lives of youth and families.
• Professional Growth – Access to ongoing training and skill development.
• Collaborative Environment – Work alongside dedicated professionals in a supportive team.

If you are a compassionate and dedicated professional ready to make a difference, we encourage you to apply!

Location: All BTCS Locations

Salary: $26.83 – $35.08/hr

*Range of salary subject to applicable differentials listed below*

Applicable Differentials:        

Up to $4.00/hour, tenure with BTCS

$1.00/hr Master’s degree

$0.75/hr Bilingual

Up to $2.00/hour, previous community center experience in a similar position

$1.00/hour, advanced licensure

.50/hour, LCDC

Why join our team?

BTCS Values our team members and believes it is important to reward and compensate our team members for their contribution to our success. BTCS offers competitive salaries, an excellent benefits package and generous leave accruals.

Medical Insurance: Through BlueCross Blue Shield, we offer comprehensive medical coverage for you and your eligible dependents with access to network and non-network health care providers. Coverage for employees and eligible dependents begins on the first day of the month following 60 days of employment.

Dental Insurance: Through Dental Select, we offer two coverage plans for dental care, to include preventative, basic and major services. Coverage for employees and eligible dependents begins on the first day of the month following 60 days of employment.

Vision Insurance: Through BlueCross BlueShield, we offer vision coverage to include discounts on everyday vision needs, such as eye exams and glasses and/ or contacts. Coverage for employees and eligible dependents begins on the first day of the month following 60 days of employment.

Prescription Plan: Through BlueCross BlueShield, we offer discounts on generic, preferred or brand-name drugs as well as non-preferred drugs at pharmacies or through a convenient home delivery program. Coverage for employees and eligible dependents begins on the first day of the month following 60 days of employment.

Flexible Spending Accounts: Optional pre-tax contributions for medical reimbursement and dependent care plans.

Retirement Plans:
401A: Through this governmental plan, we offer a 7% match to employee contributions.
457/403(b): Through these governmental plans, employees may contribute pre-tax earnings for retirement. Employees may participate on the first day of employment.

Sponsored Insurance:
Life Insurance: Through Dearborn National, we offer basic life insurance of $5,000. Optional supplemental coverage, as well as spouse and eligible dependent policies, are available to purchase.
Long Term Disability/ Accident/ Critical Illness Insurance: Through Dearborn National we offer optional insurance coverages at a competitive rate. Coverage for employees and eligible dependents begins on the first day of the month following 60 days of employment.

Family and Medical Leave: Job protection to provide care related to a child’s birth or adoption, or for yourself or a family member’s serious health condition.

Employee Assistance Program: Through Alliance Worksite Solutions, we offer a no cost, confidential employee assistance program as a resource to resolve personal, family, financial and legal problems for employees and their dependents.

Professional Development: Joining Bluebonnet Trails is about joining a culture of inclusiveness, collaboration, trust, and the invitation and expectation to have a voice. Bluebonnet offers employees the opportunity to participate in professional development that is skill based and offers continuing education courses to enhance knowledge and performance via online courses and instructor led webinars.

Additional Perks:
– Monthly Service Delivery Bonus Opportunities
– Employee Referral Awards
– Licensure Supervision
– Licensure Renewal Fee Reimbursement
– Public Service Loan Forgiveness Programs
– Educational Leave
– Competitive Pay Differentials for Applicable Positions