(2062) Patient Account Representative

Under the supervision of the Business Operations Manager, the Patient Account Representative is responsible for correcting and maintaining client accounts details to optimize potential for reimbursement and revenue collection.

The Patient Account Representative I is a key member of improving Bluebonnet Trails Community Services’ (BTCS) revenue cycle management cycle performance.

Through information supplied by the Customer Service Representatives, the Patient Account Representative will enter, and verify as needed, accurate insurance information for all persons receiving services at BTCS into the Electronic Health Record (EHR). The PAR I will run the denials report weekly to identify and correct denials caused by the incorrect or incomplete entry of insurance information in the EHR.

The Patient Account Representative will assist in ensuring information is up-to-date in the EHR. This involves, but is not limited to, managing the monthly returned statements each month (involving travel to Round Rock Clinic), correcting demographic errors, correcting service errors, calling persons to collect updated demographic information, and posting payments.

The Patient Account Representative will assist the Patient Account Representative II as needed. This involves but is not limited to, answering the MCO dedicated line, answering the payments line to collect payments, sending monthly client statements, and other special projects as assigned.

This position will assist with special projects as needed.

Location: Remote. Round Rock

Salary: $18.39 – $23.14/hr

Applicable Differentials:

Up to $2.00/hour Prior Community Center experience in a similar role,

$0.75/hour- Bilingual

$1.00/hour – Career ladder specialty

$1.00/hour – Tenure with BTCS

Why join our team?

BTCS Values our team members and believes it is important to reward and compensate our team members for their contribution to our success. BTCS offers competitive salaries, an excellent benefits package and generous leave accruals.

Medical Insurance: Through BlueCross Blue Shield, we offer comprehensive medical coverage for you and your eligible dependents with access to network and non-network health care providers. Coverage for employees and eligible dependents begins on the first day of the month following 60 days of employment.

Dental Insurance: Through Dental Select, we offer two coverage plans for dental care, to include preventative, basic and major services. Coverage for employees and eligible dependents begins on the first day of the month following 60 days of employment.

Vision Insurance: Through BlueCross BlueShield, we offer vision coverage to include discounts on everyday vision needs, such as eye exams and glasses and/ or contacts. Coverage for employees and eligible dependents begins on the first day of the month following 60 days of employment.

Prescription Plan: Through BlueCross BlueShield, we offer discounts on generic, preferred or brand-name drugs as well as non-preferred drugs at pharmacies or through a convenient home delivery program. Coverage for employees and eligible dependents begins on the first day of the month following 60 days of employment.

Flexible Spending Accounts: Optional pre-tax contributions for medical reimbursement and dependent care plans.

Retirement Plans:
401A: Through this governmental plan, we offer a 7% match to employee contributions.
457/403(b): Through these governmental plans, employees may contribute pre-tax earnings for retirement. Employees may participate on the first day of employment.

Sponsored Insurance:
Life Insurance: Through Dearborn National, we offer basic life insurance of $5,000. Optional supplemental coverage, as well as spouse and eligible dependent policies, are available to purchase.
Long Term Disability/ Accident/ Critical Illness Insurance: Through Dearborn National we offer optional insurance coverages at a competitive rate. Coverage for employees and eligible dependents begins on the first day of the month following 60 days of employment.

Family and Medical Leave: Job protection to provide care related to a child’s birth or adoption, or for yourself or a family member’s serious health condition.

Employee Assistance Program: Through Alliance Worksite Solutions, we offer a no cost, confidential employee assistance program as a resource to resolve personal, family, financial and legal problems for employees and their dependents.

Professional Development: Joining Bluebonnet Trails is about joining a culture of inclusiveness, collaboration, trust, and the invitation and expectation to have a voice. Bluebonnet offers employees the opportunity to participate in professional development that is skill based and offers continuing education courses to enhance knowledge and performance via online courses and instructor led webinars.

Additional Perks:
– Employee Referral Awards
– Licensure Supervision
– Licensure Renewal Fee Reimbursement
– Public Service Loan Forgiveness Programs
– Educational Leave
– Competitive Pay Differentials for Applicable Positions