(2077) Customer Service Representative (CSR)

We are seeking a dynamic and customer-focused individual to join our team in a vital front office role. This position offers the opportunity to deliver outstanding service while performing a variety of essential clerical, billing, and reimbursement tasks to support our office operations. Key responsibilities include answering phones with a friendly and professional demeanor, conducting financial reviews (including insurance verification), advising patients and families on insurance details such as copays, coinsurance, and deductibles, and assisting with Monthly Ability to Pay (MAP) fees.

In this role, you will also scan documents into our electronic health records, manage appointment scheduling, greet and check in patients (both virtually and in-person), process collections, and help set up payment plans to resolve account balances. You’ll be expected to interact with patients, families, and agencies in a professional, approachable, and efficient manner, all while maintaining an organized and clean workspace.

As part of this team, you will participate in training and supervisory meetings, ensuring you’re equipped with the knowledge to provide the best possible support. If you have a passion for helping others and thrive in a busy office environment, we’d love to have you on board!

Location: LaGrange, Giddings

Salary: $17.30 – $22.05/hr

Applicable Differentials:

.75/hour Bilingual

1.00/hour – Career Ladder Specialty

1.00/hour – Tenure with BTCS

Up to 2.00/hour – previous experience at a community center in a similar role

Why join our team?

BTCS Values our team members and believes it is important to reward and compensate our team members for their contribution to our success. BTCS offers competitive salaries, an excellent benefits package and generous leave accruals.

Medical Insurance: Through BlueCross Blue Shield, we offer comprehensive medical coverage for you and your eligible dependents with access to network and non-network health care providers. Coverage for employees and eligible dependents begins on the first day of the month following 60 days of employment.

Dental Insurance: Through Dental Select, we offer two coverage plans for dental care, to include preventative, basic and major services. Coverage for employees and eligible dependents begins on the first day of the month following 60 days of employment.

Vision Insurance: Through BlueCross BlueShield, we offer vision coverage to include discounts on everyday vision needs, such as eye exams and glasses and/ or contacts. Coverage for employees and eligible dependents begins on the first day of the month following 60 days of employment.

Prescription Plan: Through BlueCross BlueShield, we offer discounts on generic, preferred or brand-name drugs as well as non-preferred drugs at pharmacies or through a convenient home delivery program. Coverage for employees and eligible dependents begins on the first day of the month following 60 days of employment.

Flexible Spending Accounts: Optional pre-tax contributions for medical reimbursement and dependent care plans.

Retirement Plans:

401A: Through this governmental plan, we offer a 7% match to employee contributions.

457/403(b): Through these governmental plans, employees may contribute pre-tax earnings for retirement. Employees may participate on the first day of employment.

Sponsored Insurance:

Life Insurance: Through Dearborn National, we offer basic life insurance of $5,000. Optional supplemental coverage, as well as spouse and eligible dependent policies, are available to purchase.

Long Term Disability/ Accident/ Critical Illness Insurance: Through Dearborn National we offer optional insurance coverages at a competitive rate. Coverage for employees and eligible dependents begins on the first day of the month following 60 days of employment.

Family and Medical Leave: Job protection to provide care related to a child’s birth or adoption, or for yourself or a family member’s serious health condition.

Employee Assistance Program: Through Alliance Worksite Solutions, we offer a no cost, confidential employee assistance program as a resource to resolve personal, family, financial and legal problems for employees and their dependents.

Professional Development: Joining Bluebonnet Trails is about joining a culture of inclusiveness, collaboration, trust, and the invitation and expectation to have a voice. Bluebonnet offers employees the opportunity to participate in professional development that is skill based and offers continuing education courses to enhance knowledge and performance via online courses and instructor led webinars.

Additional Perks:
– Employee Referral Awards
– Licensure Supervision
– Licensure Renewal Fee Reimbursement
– Public Service Loan Forgiveness Programs
– Educational Leave
– Competitive Pay Differentials for Applicable Positions