(3011) Substance Use Disorders (SUD) Customer Service Representative (CSR)

Please join a dynamic, passionate group of substance use counselors, case managers, and counseling interns! Come make a difference in people’s lives!

Under the supervision of the Director/Assistant Director of Substance Use Services and SUD office Manager this position provides exceptional customer service while performing clerical, billing, collection, and reimbursement duties to support front office operations.

These duties include, but are not limited to:

• Answering the phone courteously and cheerfully.
• Communicating with clients, peers, co-workers, and supervisory staff in a professional manner.
• Ability to explain services to a client who may be experiencing emotional distress, recent substance use, or substance use withdrawal symptoms.
• Completing financial reviews to include verification of insurance coverage and benefits.
• Counseling persons and families on copays, coinsurance, deductibles, and any applicable Monthly Ability to Pay (MAP) fees.
• Navigating multiple electronic health records (EHR).
• Scanning documents into the EHR(s).
• Scheduling/Rescheduling/Confirming appointments.
• Processing collections on accounts.
• Establishing payment plans to resolve account balances.
• Assist in doing research on client information for new clients prior to enrolling into EHR(s).
• Review billing from multiple EHRs for clients with insurance or Medicaid and finding any billing issues while client is currently in services.

Supporting team members during outages or when experiencing high calm volumes in a professional manner.

Location: Remote, with on-site work as needed (within the BTCS Service Area)

Salary: $19.16 – $23.91/hr

Applicable Differentials:

$0.75 – Bilingual

Up to $2.00/hour – previous experience in a similar position

$1.00/hour – specialty

$1.00/hour – 2 years tenure with BTCS

Why join our team?

BTCS Values our team members and believes it is important to reward and compensate our team members for their contribution to our success. BTCS offers competitive salaries, an excellent benefits package and generous leave accruals.

Medical Insurance: Through BlueCross Blue Shield, we offer comprehensive medical coverage for you and your eligible dependents with access to network and non-network health care providers. Coverage for employees and eligible dependents begins on the first day of the month following 60 days of employment.

Dental Insurance: Through Dental Select, we offer two coverage plans for dental care, to include preventative, basic and major services. Coverage for employees and eligible dependents begins on the first day of the month following 60 days of employment.

Vision Insurance: Through BlueCross BlueShield, we offer vision coverage to include discounts on everyday vision needs, such as eye exams and glasses and/ or contacts. Coverage for employees and eligible dependents begins on the first day of the month following 60 days of employment.

Prescription Plan: Through BlueCross BlueShield, we offer discounts on generic, preferred or brand-name drugs as well as non-preferred drugs at pharmacies or through a convenient home delivery program. Coverage for employees and eligible dependents begins on the first day of the month following 60 days of employment.

Flexible Spending Accounts: Optional pre-tax contributions for medical reimbursement and dependent care plans.

Retirement Plans:

401A: Through this governmental plan, we offer a 7% match to employee contributions.

457/403(b): Through these governmental plans, employees may contribute pre-tax earnings for retirement. Employees may participate on the first day of employment.

Sponsored Insurance:

Life Insurance: Through Dearborn National, we offer basic life insurance of $5,000. Optional supplemental coverage, as well as spouse and eligible dependent policies, are available to purchase.

Long Term Disability/ Accident/ Critical Illness Insurance: Through Dearborn National we offer optional insurance coverages at a competitive rate. Coverage for employees and eligible dependents begins on the first day of the month following 60 days of employment.

Family and Medical Leave: Job protection to provide care related to a child’s birth or adoption, or for yourself or a family member’s serious health condition.

Employee Assistance Program: Through Alliance Worksite Solutions, we offer a no cost, confidential employee assistance program as a resource to resolve personal, family, financial and legal problems for employees and their dependents.

Professional Development: Joining Bluebonnet Trails is about joining a culture of inclusiveness, collaboration, trust, and the invitation and expectation to have a voice. Bluebonnet offers employees the opportunity to participate in professional development that is skill based and offers continuing education courses to enhance knowledge and performance via online courses and instructor led webinars.

Additional Perks:
– Employee Referral Awards
– Licensure Supervision
– Licensure Renewal Fee Reimbursement
– Public Service Loan Forgiveness Programs
– Educational Leave
– Competitive Pay Differentials for Applicable Positions