(2011) Crisis Clinician, 911

Under the direction of the 911 Dispatch Program Manager, the 911 Dispatch Qualified Mental Health Professional (QMHP) serves as an embedded member of the Williamson County Emergency Communications Center and the Williamson County Crisis Team. This position is responsible for providing timely, high-quality, and person-centered crisis intervention services to individuals experiencing mental health, substance use, intellectual and developmental disability-related, or co-occurring crises. Working alongside emergency communications personnel, the QMHP supports calls ranging from low to high acuity and assists in identifying appropriate behavioral health interventions and response options based on the individual’s presenting needs and immediate safety concerns.

Primary functions include phone-based crisis screening and assessment, empathetic active listening, de-escalation, person-centered safety planning, and referral and linkage to appropriate crisis, behavioral health, and community-based services. The QMHP works collaboratively with emergency call takers and dispatchers to gather and evaluate relevant information, engage individuals in crisis and other callers, and coordinate services with the BTCS Mobile Crisis Outreach Team (MCOT), Youth Crisis Outreach Team (YCOT), law enforcement, emergency medical services, other first-responders, healthcare providers, schools, families, and social service agencies. Through this collaboration, the position supports timely intervention, coordinated crisis response, and access to the least restrictive level of care consistent with the individual’s clinical and safety needs.

The QMHP utilizes trauma-informed and evidence-based practices to promote stabilization, safety, recovery, and continuity of care. This role requires the ability to rapidly synthesize information, exercise sound clinical judgment, remain calm during high-stress situations, and communicate effectively with individuals from diverse cultural and socioeconomic backgrounds. The position also requires a unique ability to engage and assess an individual by telephone while simultaneously reviewing information across multiple integrated computer and database systems, documenting interventions, and coordinating with emergency communications and crisis-response personnel.

The 911 Dispatch QMHP applies comprehensive knowledge of the public mental health system and available community resources to facilitate appropriate service access and reduce barriers to care. This position is responsible for maintaining compliance with program procedures, confidentiality requirements, documentation standards, and applicable data-collection and quality-assurance expectations. As an essential and embedded member of the crisis services workforce, the QMHP must maintain a flexible work schedule and demonstrate the ability to work both independently and collaboratively within a fast-paced, multidisciplinary environment. The position will also receive cross-training and will provide support to other crisis programs based on operational and service needs.

Location: Williamson County

Hourly Salary Range: $24.23 – $32.48

Differential Detail:

• $1.00 per hour – 2 years previous experience
• Up to $4.00 per hour – BTCS Tenure
• $0.75 per hour – Bilingual
• $1.00 per hour – Advanced Licensure
• $1.00 per hour – Williamson County
• $0.50 per year – LCDC Licensure

Join our dynamic and enthusiastic Team dedicated to continuously improving the health and independence of the persons we serve.  

Click on https://bbtrails.org/work-with-us/ for additional details on other rewards and compensation, including our excellent benefits package and generous leave accruals!