Who we are: Bluebonnet Trails is a nonprofit that has been providing community services since 1997. Over the past two decades, services have expanded to include resources for autism, early childhood intervention, substance addiction, primary health care and more. Bluebonnet Trails currently serves eight counties.
Why Bluebonnet Trails? Simple. Our vision is health and fulfilled lives and our mission is the continuation of shaping and investing in a system of care valued by our communities, designed to improve the health and independence of the persons we serve.
About the role: The Customer Service Representative provides a variety of clerical duties which include, but are not limited to, answering phone calls, greeting clients and families, checking in clients (virtually or in person), scheduling appointments, insurance verification, completing financial reviews, processing payments (payment plans and copays), data entry, completing reports and providing productivity measures. Within this position, you are responsible for the coordination of provider appointments and managing their schedules along with providing reminder calls to clients. This position works with various workstations and interacts with a variety of individuals and agencies and works in collaboration with all medical and clinical teams within Guadalupe County.
Who you are: An individual who is passionate about helping others, hard-working, honest, and personable. A team-player, go-getter, jack of all trades and an out of the box thinker. One who can handle a fast-paced environment and remain calm under pressure. You also have a High School diploma or GED, a valid Texas Driver’s License, knowledge of Microsoft applications, initiative, diplomacy, as well as organizational and time management skills. You must also be comfortable collaborating with an array of individuals including but not limited to adults, children/youth, those in crisis as well as intake and respite units.
Bonus if you have at least one year experience within a medical or hospital setting, have working knowledge of medical insurance and if you are bilingual (English/Spanish).
So many Perks!
Plus, we’re awesome.
So, what do you think? If you’ve made it this far, then we’re excited to meet you too!
Salary: $16.48 – $19.23/hr
1.00/hour Career Ladder Tenure
Why join our team?
BTCS Values our team members and believes it is important to reward and compensate our team members for their contribution to our success. BTCS offers competitive salaries, an excellent benefits package and generous leave accruals.
Medical Insurance: Through BlueCross Blue Shield, we offer comprehensive medical coverage for you and your eligible dependents with access to network and non-network health care providers. Coverage for employees and eligible dependents begins on the first day of the month following 60 days of employment.
Dental Insurance: Through Dental Select, we offer two coverage plans for dental care, to include preventative, basic and major services. Coverage for employees and eligible dependents begins on the first day of the month following 60 days of employment.
Vision Insurance: Through BlueCross BlueShield, we offer vision coverage to include discounts on everyday vision needs, such as eye exams and glasses and/ or contacts. Coverage for employees and eligible dependents begins on the first day of the month following 60 days of employment.
Prescription Plan: Through BlueCross BlueShield, we offer discounts on generic, preferred or brand-name drugs as well as non-preferred drugs at pharmacies or through a convenient home delivery program. Coverage for employees and eligible dependents begins on the first day of the month following 60 days of employment.
Flexible Spending Accounts: Optional pre-tax contributions for medical reimbursement and dependent care plans.
Family and Medical Leave: Job protection to provide care related to a child’s birth or adoption, or for yourself or a family member’s serious health condition.
Employee Assistance Program: Through Alliance Worksite Solutions, we offer a no cost, confidential employee assistance program as a resource to resolve personal, family, financial and legal problems for employees and their dependents.
Professional Development: Joining Bluebonnet Trails is about joining a culture of inclusiveness, collaboration, trust, and the invitation and expectation to have a voice. Bluebonnet offers employees the opportunity to participate in professional development that is skill based and offers continuing education courses to enhance knowledge and performance via online courses and instructor led webinars.
|Credentials||Minimum Qualifications: High school diploma or GED; ability to organize workspace and activities using initiative; follow oral and written instructions; must be able to learn how to input information into an electronic health record; ability to stay calm and focused in a fast-paced environment; must be able to work with clients, families and staff utilizing tact and diplomacy; must be able to work collaboratively with other members of the adult, child/youth, crisis, intake and respite units and contractors, must have valid Texas driver’s license and maintain approved driver’s status throughout employment.|
Preferred Qualifications: Front desk and experience with financials in a behavioral health setting preferred. Bilingual in English/Spanish highly preferred. Knowledge of insurance company processes.
|Salary Amount||$34,278 - 39,998/year|
|Closing Date||Open until filled|