(2016) Supervisor, Mobile Crisis Outreach Team

Program Overview:

MCOT services are community-based and available 24 hours per day, every day of the year. Under the direction of the MCOT Program Manager, the MCOT Supervisor oversees day-to-day team and program operations, including referral management, triage of assessments, and coordination of timely crisis response services. The Supervisor ensures the team utilizes the most effective, least restrictive, and evidence-based interventions until the crisis is resolved or the individual is transitioned to a more clinically appropriate level of care.

Our Vision is Healthy and Fulfilled Lives, and MCOT plays a critical role in providing expedited access to care during urgent and emergent behavioral health situations. As an essential mobile crisis provider, MCOT serves children, adolescents, and adults experiencing crises related to behavioral health, substance use, intellectual and developmental disabilities, or co-occurring needs. The MCOT Supervisor provides direct supervision, leadership, and support to the clinical team while maintaining active involvement in crisis response as needed.

Our Mission is to continuously improve the health and independence of the persons we serve. In addition to immediate crisis intervention, MCOT provides follow-up services aimed at stabilization and relapse prevention. Services may include case management, individual and group skills training, Person-Centered Recovery Planning, supported housing and employment, discharge planning, and linkage to ongoing care.

Critical Impact:

The MCOT Supervisor ensures a coordinated and timely response to urgent and emergent crisis needs. This role includes daily oversight of staff activities, prioritization of work assignments, and provision of clinical consultation to support high-quality care delivery. The Supervisor may also complete face-to-face crisis and clinical assessments as needed to support team capacity and service demands.

Using advanced skills in de-escalation, crisis intervention and prevention, and safety planning, the MCOT team works collaboratively with individuals, families, and community partners to assess needs and determine appropriate next steps. This position requires a strong working knowledge of person-centered, trauma-informed care principles and best practices for individuals experiencing mental health, substance use, intellectual and developmental, and co-occurring crises.

The MCOT Supervisor plays a critical leadership role in fostering effective collaboration with law enforcement, medical providers, schools, families, and social service agencies, while ensuring culturally responsive and equitable service delivery across diverse populations.

Key Responsibilities:

• Leads the recruitment, hiring, onboarding, and ongoing development of MCOT Crisis Clinicians
• Provides daily supervision, coaching, and clinical consultation, including triage of assessments and prioritization of staff assignments
• Oversees staff scheduling and workload distribution to ensure effective 24/7 coverage
• Conducts or supports face-to-face crisis and clinical assessments as needed
• Monitors documentation and reporting to ensure accuracy, timeliness, and compliance with program standards
• Promotes person-centered, trauma-informed practices, emphasizing critical thinking, safety planning, and solution-focused interventions
• Communicates effectively with individuals, families, and stakeholders from diverse cultural and socio-economic backgrounds
• Collaborates with community partners, including first responders, hospitals, schools, and other agencies
• Demonstrates proficiency with integrated electronic systems for documentation, reporting, and service coordination
• Effectively organizes, prioritizes, and manages multiple responsibilities in a fast-paced environment
• Works both independently and collaboratively, maintaining flexibility in scheduling and daily operations
• Participates in the rotating supervisory on-call schedule, including after-hours, weekends, and holidays (stipend provided)
• Cross-trains and provides consultative support to other crisis programs, including Diversion Center, Adult Crisis Respite, and Youth Therapeutic Respite

Location: (Primary) – Round Rock, TX (Round Rock Clinic), (Secondary) – Marble Falls, TX (Marble Falls Clinic)

Hourly Salary Range: $31.77 – $35.52

Differential Detail:

• Wilco Crisis Differential- $1.00 (included in the base pay)
• 2 year prior experience- $1.00
• 2 year tenure- $1.00
• Specialty- $1.00
• Spanish Bilingual- $.75

Shift Differential Detail:

• $2.00/hour – Evening
• $4.00/hour – Night
• $4.00/hour – Weekend
• $6.00/hour – Weekend Night
• $30/day – Supervisory On Call rotation

Join our dynamic and enthusiastic Team dedicated to continuously improving the health and independence of the persons we serve. 

Click on https://bbtrails.org/work-with-us/ for additional details on other rewards and compensation, including our excellent benefits package and generous leave accruals!